Brian Hernandez Diaz
Gilroy,California
Summary
Results-oriented professional with 2 years of work experience and proven knowledge of campaign management, client relationship management, and competitive analysis. Highly motivated worker with experience in a fast-paced retail environment. Proven track record of exceeding sales goals and driving customer satisfaction. Skilled in providing excellent customer service, upselling products, and developing relationships with customers. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Experienced Backroom Associate with extensive background pulling orders, staging merchandise, and stocking shelves in support of sales needs. Top-notch problem-solver and communicator with a responsible nature. Desiring new position with room for advancement. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Overview
2
2
years of professional experience
Work History
Stock Room Associate
Target
Morgan Hill, California
11.2023 - 12.2023
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Packaged items with appropriate materials to prevent damage during shipping.
- Received and processed incoming shipments of merchandise.
- Organized storage areas for efficient use of space.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Completed day-to-day duties accurately and efficiently.
- Participated in physical inventory counts to keep information accurate and current.
- Created reports on inventory activity, shortages, overages.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Performed scheduled inventory counts and supply audits.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Ensured proper storage conditions for all items in the warehouse.
Sales Associate
Shoe palace
Gilroy, California
09.2021 - 06.2023
- Tracked customer data and created sales reports, using data to identify opportunities and improve sales
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Met merchandising standards by keeping store stocked and products faced
- Responded promptly to customer queries to increase overall satisfaction
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Adhered strictly to all safety regulations when handling hazardous materials such as cleaning supplies
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized
- Kept work area clean, organized and free of clutter at all times
- Assisted with training and mentoring new team members
- Built relationships with potential customers by providing helpful advice on product selection
- Assisted with training new employees on sales procedures
- Committed to delivering excellent customer service while working in a fast-paced environment
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes.
Education
HIGH SCHOOL DIPLOMA -
Gilroy High school
06.2023
Skills
- Time Management
- Customer Service
- Verbal Communication
- Excellent People Skills
- Answering Customer Questions
- Stock Replenishment
- Stock Organization
- Shipment Processing
- Pick-Up Policies
- Stockroom Arrangements
- Return Processing Knowledge
- Product Sorting
- Product Merchandising
- Stock Management
- Quality Control
- Loading and Unloading
- Retail Merchandising
- Shipping and Receiving
- Records Updating
- Report Generation
- Order Fulfillment
- Product Signage and Labeling
- Trend Analysis
- Loss Prevention
- Storage Organization
- Mentoring and Training
Personal Information
Title: Sales Associate
Timeline
Stock Room Associate
Target
11.2023 - 12.2023
Sales Associate
Shoe palace
09.2021 - 06.2023
HIGH SCHOOL DIPLOMA -
Gilroy High school
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