Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRIAN HERRERA

Brooklyn

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Bath and Body Work
11.2024 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Server

Fogo De Chao
05.2024 - 11.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Server

Mr. Broadways
09.2023 - 04.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

CTEA
Richmond Hill, NY
06-2022

Skills

  • Strong work ethic
  • Teamwork
  • Exceptional customer service
  • Problem-solving
  • Guest engagement
  • Reliability and punctuality

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Retail Sales Associate

Bath and Body Work
11.2024 - 02.2025

Server

Fogo De Chao
05.2024 - 11.2024

Server

Mr. Broadways
09.2023 - 04.2024

High School Diploma -

CTEA

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BRIAN HERRERA