BRIAN HERRERA
Brooklyn,USA
Summary
Expert in engaging diverse groups in retail and event environments, ensuring that everyone is safe and attended to. Proficient in delivering exceptional customer service through effective communication strategies. Recognized for reliability and a strong work ethic across all responsibilities.
Overview
2
2
years of professional experience
Work History
Security/ Bouncer
Knockdown Center
Brooklyn, New York
03.2025 - 08.2025
- Monitored entrance and exit points to ensure patron safety and compliance.
- Checked identification to verify age and prevent underage entry.
- Assisted in managing crowd control during peak hours and special events.
- Communicated effectively with staff and emergency services during incidents.
- Conducted regular inspections of premises for security vulnerabilities or hazards.
- Responded promptly to disturbances, de-escalating conflicts between patrons.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Administered crowd control and broke up disturbances without appearing threatening or intimidating.
RETAIL SALES ASSOCIATE
Bath and Body Work
Queens, NY
11.2024 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
SERVER
Fogo De Chao
Queens, NY
05.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
SERVER
Mr. Broadways
Manhattan, NY
09.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma - Architecture
CTEA
Richmond Hill, NY06.2022
Some College (No Degree) - Architecture
City College of New York
New York, NYSkills
- Strong work ethic
- Teamwork
- Exceptional customer service
- Problem solving
- Guest engagement
- Reliability and punctuality
Languages
- Spanish, Full Professional
- English, Full Professional
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Goals
I have acquired many important skills in all my past jobs that will help me in my next step in my career goal of joining the NYPD. Any and all new experiences that I can acquire from a new job will move me closer to this goal.
Timeline
Security/ Bouncer
Knockdown Center
03.2025 - 08.2025
RETAIL SALES ASSOCIATE
Bath and Body Work
11.2024 - 02.2025
SERVER
Fogo De Chao
05.2024 - 11.2024
SERVER
Mr. Broadways
09.2023 - 04.2024
High School Diploma - Architecture
CTEA
Some College (No Degree) - Architecture
City College of New York
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