Brian Herrera
CLEBURNE
Summary
I’m A Motivated and service-driven professional currently serving as a Team Leader at Chick-fil-A, where I lead daily operations, support team development, and deliver high-quality customer experiences. Currently in training for a Catering/Marketing Manager role, gaining experience in event coordination, customer outreach, and business growth strategies.
Previously worked at H-E-B as a Partner in both the register and bakery departments, developing strong customer service skills, attention to detail, and the ability to thrive in fast-paced environments.
A graduate of Cleburne High School (Class of 2025), I was actively involved in athletics, playing both football and soccer, and participated in organizations such as Spanish Honor Society and Key Club, demonstrating leadership, teamwork, and community involvement.
Bilingual in English and Spanish, with a strong work ethic rooted in a Christian Hispanic household, bringing cultural awareness, communication skills, and a people-first mindset to every
Overview
3
3
years of professional experience
Work History
Chick Fil A Team Leader
Chick-fil-A
CLEBURNE
09.2023 - Current
- Supervised team members to ensure efficient service and customer satisfaction.
- Trained new staff on operational procedures and customer interaction techniques.
- Coordinated daily shift activities to maintain smooth restaurant operations.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Collaborated with management on improving workflow processes and team dynamics.
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
H-E-B Partner
H-E-B Grocery
CLEBURNE
10.2025 - 02.2026
- Trained and mentored new partners on store policies and procedures.
- Collaborated with team members to maintain store cleanliness and organization.
- Implemented safety protocols to create a secure shopping environment for customers.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Assisted customers in finding products and resolving inquiries efficiently.
Education
Hill College
CLEBURNE, Tx 01.2026 - 04.2026
Cleburne High School
CLEBURNE, TxSkills
- Team leadership
- Customer service
- Employee training
- Conflict resolution
- Shift coordination
- Workflow optimization
- Safety protocols
- Problem-solving
- Flexible schedule
- Daily workflow improvement
- Staff training
- Goal setting
- Team assessment
- Overseeing daily activities
- Teamwork and collaboration
- Workflow management
- Team building
- Mentoring
- Team motivation
- Safety processes and procedures
- Strategic planning
- Team supervision
- Team Check-ins
- Employee evaluation
- Cash handling
- Coaching and mentoring
- Leadership
Languages
English
Full Professional
A1
Spanish
Native/ Bilingual
A1
Accomplishments
- Spanish Honor Society
Key Club
Timeline
Hill College
01.2026 - 04.2026
H-E-B Partner
H-E-B Grocery
10.2025 - 02.2026
Chick Fil A Team Leader
Chick-fil-A
09.2023 - Current
Cleburne High School