Summary
Overview
Work History
Education
Skills
Timeline
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Brian Herrman

Altamonte Springs,FL

Summary

Dynamic leader with proven expertise in inventory management and customer service, honed at The Home Depot Inc. Excelled in staff supervision, driving sales growth, and enhancing workflow optimization. Achieved significant improvements in customer satisfaction and operational efficiency through strategic leadership and interactive communication skills.

Overview

14
14
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
03.2021 - 07.2024
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Home Improvement Specialist

Wallace Restoration
02.2017 - 02.2021
  • Handled prep work for remodeling projects by plastering, sanding and finishing.
  • Completed remodeling of residential bathrooms, kitchens and basements.
  • Increased customer satisfaction by providing tailored home improvement solutions and personalized consultations.
  • Delivered high-quality craftsmanship through meticulous attention to detail, resulting in long-lasting improvements.

Warehouse Manager

Goodwill Store
06.2010 - 01.2017
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.

Education

Associate in Retail Business Management - Business Management

Mohawk Valley Community College
Utica, NY

Skills

  • Customer service
  • Leadership skills
  • Staff supervision
  • Inventory management
  • Interactive communication skills
  • Workflow optimization
  • Sales growth
  • Stockroom organization

Timeline

Department Supervisor

The Home Depot Inc
03.2021 - 07.2024

Home Improvement Specialist

Wallace Restoration
02.2017 - 02.2021

Warehouse Manager

Goodwill Store
06.2010 - 01.2017

Associate in Retail Business Management - Business Management

Mohawk Valley Community College
Brian Herrman