Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Education
Timeline
Generic

Brian Hill

North Richland Hills,TX

Summary

Accomplished assistant manager with a proven track record of success, showcasing rapid advancement within the ranks. Extensive expertise in sales, personnel management, accounting, and inventory management. Equipped to handle diverse responsibilities of this role. Committed to gaining a comprehensive understanding of company products and services. Dedicated to delivering exceptional customer service tailored to meet individual needs.

Overview

22
22
years of professional experience

Work History

Bar Manager

Omni Hotels & Resorts
04.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.

Server

Winewood Grill
12.2021 - 04.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.

Assistant General Manager

Howard Wangs China Grill
07.2013 - 11.2021
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Mentored and motivated team members to achieve challenging business goals.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Handled cash accurately and prepared deposits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw computer database and physical filing systems.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Managed budget implementations, employee evaluations and contract details.
  • Motivated, trained and disciplined employees to maximize performance.

Assistant Manager/ Projection Certifier

Regal Cinemas
06.2007 - 07.2013
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.
  • Monitored security to protect employees, customers and property.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Recognized staff for contributions to company success to foster engagement and increase productivity.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Developed strategy to increase sales and drive profits.

Bar Manager

Shoguns Steakhouse
03.2004 - 06.2007
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Increased profits with enhanced inventory oversight and strategic pricing adjustments.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Merged productivity initiatives while complying with restaurant policies and procedures.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked ID cards and verified bar guests were of legal age.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

General Manager

Cinemark Theaters
03.2003 - 03.2004
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Managed budget implementations, employee evaluations and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.

Education

Diploma -

Robert E Lee High School

Skills

  • Client Relationship Management
  • Team Management
  • Analytical Problem-Solving
  • Employee Development
  • Employee Development
  • Alcohol Service Management
  • Effective Bar Management
  • Inventory Control
  • Employee Scheduling
  • Strong Interpersonal Skills
  • Networking Expertise

Accomplishments

  • Improved team productivity with morale-boosting incentives.

Personal Information

Title:

Education

Midland, TX

Timeline

Bar Manager

Omni Hotels & Resorts
04.2023 - Current

Server

Winewood Grill
12.2021 - 04.2023

Assistant General Manager

Howard Wangs China Grill
07.2013 - 11.2021

Assistant Manager/ Projection Certifier

Regal Cinemas
06.2007 - 07.2013

Bar Manager

Shoguns Steakhouse
03.2004 - 06.2007

General Manager

Cinemark Theaters
03.2003 - 03.2004

Diploma -

Robert E Lee High School

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Brian Hill