Brian Hipp
Ellijay,GA
Summary
Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .
Overview
30
30
years of professional experience
Work History
Customer Support Specialist
Uncle B's Feed Supply
Ellijay, GA
11.2020 - Current
- Maximized customer satisfaction by handling customer requests and telephone interactions.
- Analyzed livestock afflictions to recommend proper medication.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Signals Intelligence Analyst
United States Air Force, USAF
Fort Meade , MD
04.1995 - 05.2015
- Organized and maintained files containing sensitive information regarding signal intelligence operations.
- Performed quality control reviews on completed signal intelligence products prior to dissemination.
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Utilized specialized computer software applications for the processing, exploitation, and reporting of signals intelligence data.
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
Education
Bachelor of Science - Criminal Justice
North Georgia College
Dahlonega, GA06-1994
Skills
- Customer service excellence
- Multitasking and organization
- Sales support
- Workflow management
- Quality assurance
- Product knowledge
- Customer relationship management (CRM)
- Complaint handling
References
References available upon request.
Timeline
Customer Support Specialist
Uncle B's Feed Supply
11.2020 - Current
Signals Intelligence Analyst
United States Air Force, USAF
04.1995 - 05.2015
Bachelor of Science - Criminal Justice
North Georgia College
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