Leanne Hodge
Royal Oak
Summary
Dynamic customer service specialist with a proven track record enhancing customer satisfaction through expert problem-solving and collaboration. Skilled in documentation management and relationship building, I excel in high-pressure environments, ensuring compliance while leveraging tools like Sales Force to optimize processes.
Overview
25
25
years of professional experience
Work History
Specialist CSX
Henkel Corporation
04.2017 - Current
- Follows company policies and procedures to deliver quality work focusing on aerospace requirements and regulations.
- Improved customer satisfaction through proactive problem-solving and compliant resolution.
- Collaborate with cross-functional teams to obtain required information to manage all aspects of the customer experience.
- Continue to work with and learn aspects of Sales Force.
- Trained new hires.
Customer Support Representative
Evolution Motion Solutions (Morrell Group)
08.2014 - 04.2017
- Ensured all vendor policies were followed including but not limited to territory regulations, rushes and rush fees, minimum order amounts, and ship via policies.
- Managed high volume workload that included quotes, orders, rushes, service calls, and repairs.
- Maintained contact between product managers and customers to ensure all products quoted and ordered are valid for the customer's application.
- Worked with expediter to track ship dates to ensure on time deliveries.
- Followed all ISO regulations in regard to the order entry process.
Customer Service Representative
Axiall Corporation (Royal Building Products)
10.2000 - 03.2014
- Developed and maintained strong relationships with customer base efficiently and professionally by meeting or exceeding customer expectation.
- Managed all customer responsibilities including accurately managing the order input process as it relates to price, terms of sale, product, quantity, ship to location, and any specific and special instructions.
- Ensured all Sox compliance processes were followed and necessary documents were verified and kept on file as needed..
Education
Associate of Science - Travel Agency Management
Baker College
Flint, MISkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Teamwork and collaboration
- Self motivation
- Time management
- Relationship building
- Multitasking Abilities
- Reliability
- Attention to detail
- Experience with JD Edwards, Tribute, SAP, and Sales Force
Timeline
Specialist CSX
Henkel Corporation
04.2017 - Current
Customer Support Representative
Evolution Motion Solutions (Morrell Group)
08.2014 - 04.2017
Customer Service Representative
Axiall Corporation (Royal Building Products)
10.2000 - 03.2014
Associate of Science - Travel Agency Management
Baker College
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