Brian Hodges
Orlando,FL
Summary
Results-driven management expertise demonstrated through elevating staff performance, enhancing customer relations, and boosting business profitability via strategic foresight. A deep-seated passion for fostering individual success and optimizing work experience from onboarding onwards drives a commitment to leveraging expertise for company growth and success. Keen to contribute a blend of visionary leadership and practical skills to a dynamic position within an organization.
Overview
24
24
years of professional experience
Work History
Lead Recruiter
The Middlesex Corporation
07.2022 - Current
- Led recruitment strategy alongside Recruitment Manager, coordinating seamlessly across Northeast and Southeast regions and overseeing hiring cycle from sourcing to background checks.
- Upheld company core value of safety, promoting and ensuring compliance with all safety policies, fostering a culture of safety first in recruitment activities.
- Provided leadership and guidance to recruiters, achieving recruitment targets and hiring goals consistently across regions.
- Managed and updated recruitment metrics and analytics weekly, using data to refine recruitment strategies and processes.
Balanced multiple open requisitions effectively, prioritizing critical hiring needs for timely and efficient staffing across projects.
Innovated sourcing strategies to attract quality candidates for a diverse range of positions, from professional to craft roles.
Evaluated and enhanced recruitment procedures to increase efficiency and effectiveness.
- Collaborated with hiring managers to forecast and prepare for future staffing needs accurately.
Searched for and participated in career fairs and recruitment events, aligning with company recruitment needs.
Developed a comprehensive recruitment strategy, including vocational school outreach, college recruiting, and using social media and professional networking platforms for advertising.
Partnered with Communications team to promote open positions effectively, ensuring visibility and attraction of top talent.
Reviewed and selected job advertising options to optimize the visibility and appeal of vacant positions to potential candidates.
Director of Operations & Talent Aquisition
NFC Amenity
07.2019 - 06.2022
- Managed a portfolio of 12 luxury residential high-rises, overseeing operations and talent acquisition.
- Led budget management tasks, including performance monitoring and annual budget preparation.
- Acted as a liaison for property management, ensuring smooth onboarding for new hires with necessary tools and programs.
- Ensured optimal onboarding experiences, including first-day follow-ups to assess satisfaction and success.
- Managed scheduling for all hospitality team members to align with budgeted hours, performing 85% of job duties remotely.
- Monitored financial reports for insights on profits and losses, providing written counseling to employees as needed.
- Implemented a mentorship program for new hires to support their initial weeks of employment.
- Conducted bi-weekly payroll tasks and utilized platforms like Indeed for sourcing and talent acquisition.
- Led full-cycle recruiting, from creating job postings to conducting interviews and extending offers.
- Fostered strong networks to source qualified candidates, ensuring a robust candidate pipeline.
- Trained and supervised team members, promoting a culture of excellence and emergency preparedness.
- Enhanced client and guest experiences with warm welcomes and farewells, aiming to exceed expectations with aggressive hospitality.
- Maintained property operations in line with management and board expectations, coordinating contractor and visitor logistics.
- Filled in shifts to maintain staffing requirements and participated in company meetings and training.
- Ensured adherence to company policies and provided performance feedback and support to employees.
- Organized community social events, completing administrative duties timely and accurately.
Director of Hospitality Services
NFC Amenity
02.2017 - 07.2019
- Oversaw payroll and daily operational activities, ensuring a high level of service for residents and guests.
- Played a key role in package logging processes, enhancing team efficiency.
- Coordinated maintenance requests efficiently, ensuring timely communication and satisfactory repairs.
- Utilized advanced active listening and questioning techniques to swiftly resolve issues raised by various stakeholders.
- Fostered strong relationships with the Property Manager and Maintenance Supervisor, ensuring seamless communication and issue escalation.
- Led efforts to maintain community cleanliness and curb appeal continuously.
- Ensured accurate and up-to-date resident communication by managing Yardi/Mobile Doorman for event notifications, maintenance updates, and meeting alerts.
- Authored and implemented new property management policies and procedures, significantly improving operational effectiveness.
- Directed and mentored a team of 18 employees, leveraging delegation and coaching to cut employee turnover by 90%.
Director of Operations
Pawstin
09.2014 - 12.2017
- Led initial consultations with new clients, establishing strong first impressions and laying the groundwork for lasting relationships.
- Managed logistics for dog pick-up and drop-off services, ensuring the safety and security of client homes during each visit.
- Tailored services to meet the unique needs and conditions of each dog, demonstrating a personalized approach to care.
- Coordinated my schedule and client communications effectively using phone apps, emails, and text messages.
- Implemented innovative promotional strategies that increased customer base and market presence, contributing to business growth.
- Conducted business forecasting to anticipate and address changes in supply chain requirements.
- Actively engaged with prospects and clients through participation in tradeshows, seminars, and workshops, enhancing brand visibility.
- Fostered customer loyalty by resolving complex issues with a high degree of professionalism and care.
Operations Manager
H-E-B Grocery Stores
09.2000 - 08.2014
- Excelled in administrative, customer service, and leadership roles, enhancing operational efficiency and team cohesion.
- Orchestrated and facilitated management team meetings to align strategies and goals.
- Conducted daily financial report reviews, collaborating with accounting to ensure accuracy and address discrepancies.
- Worked closely with sales and leadership teams to set targets, amplify revenues, and refine marketing approaches.
- Fostered customer loyalty through outstanding service, effectively managing inquiries and complaints.
- Provided comprehensive training on operational procedures and services, elevating staff competency.
- Proactively resolved customer issues with empathy, maintaining high satisfaction levels.
- Monitored and improved employee performance, addressing challenges to meet productivity objectives.
- Spearheaded recruitment and training efforts, molding new hires into knowledgeable and efficient team members.
- Conducted interviews and performance evaluations, recognizing and rewarding exceptional performance to attract and retain top talent.
Skills
- Full cycle recruiting
- Job Posting Optimization
- Data-Driven Recruitment
- Diversity and Inclusion
- Candidate Experience
- Recruiting and Talent Acquisition
- Strong verbal communication
- Full Cycle Onboarding
- Time Management
- Marketing
Timeline
Lead Recruiter
The Middlesex Corporation
07.2022 - Current
Director of Operations & Talent Aquisition
NFC Amenity
07.2019 - 06.2022
Director of Hospitality Services
NFC Amenity
02.2017 - 07.2019
Director of Operations
Pawstin
09.2014 - 12.2017
Operations Manager
H-E-B Grocery Stores
09.2000 - 08.2014
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