Summary
Overview
Work History
Education
Skills
Professional Skills And Certificates
Accomplishments
Certification
References
Timeline
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Brian Hollatz

Bartlett,IL

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in HIPPA policies, medical terminology, customer service and inner-office operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Duly Health & Care
Bloomingdale, IL
07.2024 - Current
  • Performed data entry tasks related to billing and collections procedures.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered multi-line phone system and directed callers to requested personnel and departments.

Care Manager/Director of Population Health CHW

Greater Family Health
Elgin, USA
05.2021 - 10.2023
  • Scheduled Population Health appointments by contacting patients directly.
  • Documented client interactions in designated software to maintain accurate records.
  • Processed prior authorizations utilizing ICD-10 codes through SureScripts, CoverMyMeds, and Evicore.
  • Conducted community outreach initiatives to establish connections with healthcare facilities and social agencies.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.

Safety and Culture Intern

U-46
Elgin, IL
12.2020 - 06.2021
  • Conducted inspections at school safety and culture offices to enforce COVID-19 protocols.
  • Performed patient check-ins for COVID-19 vaccinations at a mass vaccination site.
  • Executed contact tracing through phone interviews with exposed individuals.
  • Managed confidential health data and records to ensure patient safety.
  • Collaborated with Health Services across the District on contact tracing and exposure reporting.

Retail crew member and cashier

Dicks Sporting Goods
Schaumburg, USA
11.2019 - 03.2020
  • Stocked shelves in apparel and assisted customers on the sales floor to improve customer service.
  • Responsible for working the cash register and interacting with customers to collect payment, requested price checks, honored coupons, and bagged merchandise.
  • Recovered merchandise and cleaned the store at the end of each night to maintain cleanliness and organization.
  • Unpacked shipping boxes and replenished inventory, as well as Restocked items on shelves and bins to keep inventory available.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.

PT bay assistant

Olympia Chiropractic & Physical Therapy
Bartlett, USA
05.2017 - 08.2018
  • Main responsibilities included providing ice and electric stimulation machines on multiple patients and cleaning Physical therapy equipment.
  • Maintained general office, vacuumed, removed trash, changed light bulbs, and cleaned bathrooms to assist with the upkeep of the office.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
  • Tracked inventory and Physical therapy supplies to order supplies when needed.

Education

Bachelor of Science - Public Health, Minor in Nutritional Health

Northern Illinois University
DeKalb, IL
05.2021

Skills

  • IDPH COVID-19 ambassador
  • Proficient in EPIC systems
  • First Aid/CPR
  • Billing procedures
  • Insurance verification
  • Data entry
  • Referral processing
  • Electronic health records
  • Proficient in Microsoft Excel
  • Proficient in Microsoft Word

Professional Skills And Certificates

  • IDPH COVID-19 Ambassador
  • Proficient in Microsoft Excel and Microsoft Word
  • Servsafe Certification
  • Crisis Prevention Institute Certificate
  • Contact tracing Certificate (John Hopkins & National Coalition)

Accomplishments

  • Accredited as a top Duly "showcase" employee in 2024 and 2025

Certification

  • CPR and First AID Certified
  • Google Analytics Certification
  • IDPH Public Health Ambassador
  • Servsafe Certification
  • Crisis Prevention Institute Certificate
  • Contact tracing Certificate (John Hopkins & National Coalition)

References

References available upon request.

Timeline

Medical Receptionist

Duly Health & Care
07.2024 - Current

Care Manager/Director of Population Health CHW

Greater Family Health
05.2021 - 10.2023

Safety and Culture Intern

U-46
12.2020 - 06.2021

Retail crew member and cashier

Dicks Sporting Goods
11.2019 - 03.2020

PT bay assistant

Olympia Chiropractic & Physical Therapy
05.2017 - 08.2018

Bachelor of Science - Public Health, Minor in Nutritional Health

Northern Illinois University

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