Brian Holloway
Mesa,AZ
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning RV field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in RV industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
RV Country
11.2017 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
Education
RV Technical - RVIA
Lakeside Community College
Florida03.2004
High School Diploma -
Mt. View High School
Mesa, AZ06.2000
Skills
- Records Management
- Warranty Claims Process Management
- Records Maintenance
- Customer Consulting
- Complaint Resolution
- Multitasking and Organization
- Persuasion
- Service Order Flow
- Preventive Maintenance Coordination
- Estimating Accuracy
- Product Training
- Quality Inspections
- Repair Quality Inspections
- Time Management
- Team Collaboration
- Service-Orientation
- Diagnostics and Repair
- Handling Customer Complaints
- Active Listening
- Training Junior Team Members
- Excellent Communication
- Attention to Detail
- Order Fulfillment
- Customer Relationship Management
- Information Confidentiality
- Staff Training
- Work Order Interpretation
- Information Updates
- Monitoring
- Store Layouts
- Performance Goals
- Corrective Actions
- Listening Skills
Certification
RVIA certified
Dometic certified
Coleman Certified
Suburban Certified
Atwood Certified
Shurflo certified
Flojet certified
Dexter certified
Lippert Certified
Forklift certified
Timeline
Service Advisor
RV Country
11.2017 - Current
RV Technical - RVIA
Lakeside Community College
High School Diploma -
Mt. View High School
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