Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesManager

Brian Holness

Boca Raton,FL

Summary

Proven leader with extensive experience at Publix, adept in staff management and customer service, significantly reducing inventory discrepancies by implementing efficient auditing processes. Excels in fostering team motivation and driving sales growth through strategic merchandising. Demonstrates exceptional problem-solving and multitasking abilities, enhancing operational efficiency and employee performance.

Overview

10
10
years of professional experience
2
2
Certification

Work History

Assistant Deli Manager

Publix
12.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Deli Clerk

Publix Deli
10.2016 - 12.2019
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Inventory Auditor

Reliant Inventory
01.2015 - 12.2016
  • Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
  • Counted all physical inventory and generated department audit reports.
  • Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
  • Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.

Education

Diploma - Psychology

Northeast High School
Fort Lauderdale, FL
05.2014

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Staff Training and Development
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Retail Operations Management
  • Staff Development
  • Sales Growth
  • Policy Enforcement
  • Orientation and training
  • Sales Reporting
  • Employee Performance Evaluations
  • Project management abilities
  • Financial Management
  • Schedule oversight
  • Negotiation
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Multitasking Abilities
  • Problem-Solving
  • Time Management

Certification

CPR CERTIFIED, FOOD SAFETY CERTIFIED

Timeline

Assistant Deli Manager

Publix
12.2019 - Current

Deli Clerk

Publix Deli
10.2016 - 12.2019

Inventory Auditor

Reliant Inventory
01.2015 - 12.2016

Diploma - Psychology

Northeast High School

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Brian Holness