Brian Hooks
Houston,TX
Summary
Detail-oriented professional with extensive experience in client services and technical support. Known for facilitating cross-team collaboration to resolve complex client issues, ensuring compliance with regulations while driving high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
12-1900
12-1900
12-1900
03.2025 - 04.2026
12-1900
Chairman's Council Sr. Associate
Invesco
Houston, TX
01.2023 - 06.2024
- Acted as a subject matter expert, facilitating internal team support on technical questions and intricate client challenges.
- Processed and reviewed account applications, maintenance requests, and financial transactions with high accuracy.
- Provided assistance to high-value clients, ensuring effective communication and satisfaction.
Client Service Associate
Invesco
Houston, TX
03.2020 - 12.2022
- Analyzed and resolved difficult client-reported issues, streamlining processes for improved service delivery.
- Administered transaction processing with attention to detail, reinforcing client assurance.
- Coordinated practice sessions for new hires, focusing on effective call techniques and communication skills.
- Assisted customers by supplying appropriate information to resolve complaints and troubleshoot various issues.
Shift Manager
Zoe's Kitchen Inc.
Houston, TX
02.2015 - 10.2019
- Directed daily operations of restaurant, managing a team of 5–7 staff members to maintain high service standards.
- Trained and mentored staff, improving customer satisfaction and operational efficiency.
Education
Bachelor of Science -
The University of Texas At Austin
Austin, TX05.2015
Timeline
12-1900
12-1900
03.2025 - 04.2026
Chairman's Council Sr. Associate
Invesco
01.2023 - 06.2024
Client Service Associate
Invesco
03.2020 - 12.2022
Shift Manager
Zoe's Kitchen Inc.
02.2015 - 10.2019
Bachelor of Science -
The University of Texas At Austin