Summary
Overview
Work History
Education
Timeline
Generic

Brian Hooks

Houston,TX

Summary

Detail-oriented professional with extensive experience in client services and technical support. Known for facilitating cross-team collaboration to resolve complex client issues, ensuring compliance with regulations while driving high levels of customer satisfaction.

Overview

11
11
years of professional experience

Work History

12-1900

12-1900
12-1900
03.2025 - 04.2026
12-1900

Chairman's Council Sr. Associate

Invesco
Houston, TX
01.2023 - 06.2024
  • Acted as a subject matter expert, facilitating internal team support on technical questions and intricate client challenges.
  • Processed and reviewed account applications, maintenance requests, and financial transactions with high accuracy.
  • Provided assistance to high-value clients, ensuring effective communication and satisfaction.

Client Service Associate

Invesco
Houston, TX
03.2020 - 12.2022
  • Analyzed and resolved difficult client-reported issues, streamlining processes for improved service delivery.
  • Administered transaction processing with attention to detail, reinforcing client assurance.
  • Coordinated practice sessions for new hires, focusing on effective call techniques and communication skills.
  • Assisted customers by supplying appropriate information to resolve complaints and troubleshoot various issues.

Shift Manager

Zoe's Kitchen Inc.
Houston, TX
02.2015 - 10.2019
  • Directed daily operations of restaurant, managing a team of 5–7 staff members to maintain high service standards.
  • Trained and mentored staff, improving customer satisfaction and operational efficiency.

Education

Bachelor of Science -

The University of Texas At Austin
Austin, TX
05.2015

Timeline

12-1900

12-1900
03.2025 - 04.2026

Chairman's Council Sr. Associate

Invesco
01.2023 - 06.2024

Client Service Associate

Invesco
03.2020 - 12.2022

Shift Manager

Zoe's Kitchen Inc.
02.2015 - 10.2019

Bachelor of Science -

The University of Texas At Austin