Years of Professional Management and Sales Experience
Brian Horowitz
Wellington,FL
Summary
Dynamic Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of Customer relations and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced call center leader with firm grasp of latest trends in industry. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
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Work History
BDC Internet Sales Specialist
Ed Morse Auto Group
05.2023 - Current
- Top Performing Customer Relations and Sales Specialist
- Managed in excess of 75 Outbound calls daily. Directly responsible for handling inbound calls, customer service and sales, appointment setting, emails and texts through use of CRM.
- Fostered a collaborative environment among team members by sharing best practices, knowledge resources, and supporting each other's sales initiatives.
- Provided exceptional customer service through prompt communication (within 3 minutes) via phone, email, and live chat support, resolving issues efficiently.
- Increased customer satisfaction with timely response to inquiries and providing accurate product information.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Created promotional campaigns to boost sales and drive customer loyalty.
Internet Sales and BDC Team Lead
Napleton Automotive
10.2019 - 04.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Directly managed approximately 125 outbound calls per day, Handled Inbound Calls, emails, and texts.
- Communicated KPIs outlined in monthly plan to inform employees of expectations and deliverables.
Internet Sales and BDC Team Lead
Schumacher Automotive
11.2017 - 09.2019
- Volkswagen and Volvo Certified
- Recipient of Top Tier 5 Star Customer Online Reviews at DealerRater.com
- Top Performing Internet Executive June 2019 with 65 personal BDC Sales.
- Top 3 Performing Internet Executive December 2018- July 2019.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as role model by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Internet Sales Executive
F & B Enterprises
01.2016 - 12.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed Client Relations and Sales Processes
- Improved Customer Experience 26% YOY
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Identified upselling opportunities within existing accounts by staying informed about clients' evolving needs requirements.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Store Manager
Walmart
01.2011 - 12.2016
- Assisted in recruiting, hiring and training of 236 team members (90% external) which would add value to $41M Retail Store Grand Opening.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Nationally and Regionally Recognized for Award Winning Customer Service.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement resulting in 18% business growth YOY.
- Trained and managed associates in customer service and sales techniques boosting sales 8% to 12% YOY 2012-2016.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Store Manager
Bed Bath & Beyond
01.2005 - 12.2011
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Trained and managed associates in customer service and sales techniques.
- Assisted store manager in meeting standards for customer service and quality.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Recognized and Honored by Corporate for Exceeding Customer Service Expectations
- Promoted to Management within 120 days
- Instrumental role in $1.3M district revenue growth through Special Project Management
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Assigned as District Traveling Support for District Manager throughout Locations in Palm Beach and Broward Counties.
- Only State employee honored to support Grand Opening Store in Knoxville, Tennessee.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Reported issues to higher management with great detail.
Education
Some College (No Degree) - Computer Science
American Public University
Charleston, WVHigh School Diploma -
Commack High School
Commack, NY06.1990
Skills
- Sales and Internet Management
- E-commerce Platforms
- Web Analytics
- CRM software proficiency
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Search Engine Optimization
- Reliability
- Excellent Communication
- Organizational Skills
- Analytical Thinking
- Interpersonal Skills
- Adaptability and Flexibility
- Professionalism
Accomplishments
- Achieved Recognition and Accolades for Award Winning Customer Service
- Fast Tracked for Promotion to Management at several endeavors through superior performance of assignments.
References
- Luis Tavarez, 561-692-8857
- Richard Sherman, 561-989-4863
- Victor Ruiz, 561-702-3866
- Adolfo Paradoa, 561-722-5916
- Sherrill Spatz, 516-637-3391
- Michael Cascio, 631-433-8920
Languages
Spanish
Limited Working
Timeline
BDC Internet Sales Specialist
Ed Morse Auto Group
05.2023 - Current
Internet Sales and BDC Team Lead
Napleton Automotive
10.2019 - 04.2023
Internet Sales and BDC Team Lead
Schumacher Automotive
11.2017 - 09.2019
Internet Sales Executive
F & B Enterprises
01.2016 - 12.2017
Assistant Store Manager
Walmart
01.2011 - 12.2016
Assistant Store Manager
Bed Bath & Beyond
01.2005 - 12.2011
Some College (No Degree) - Computer Science
American Public University
High School Diploma -
Commack High School
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