Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN HORTON

Laguna Vista ,TX

Summary

Service-oriented Service Technician with a 25 year background in HVAC and Food service equipment repair. Core competencies include Electrical troubleshooting, Equipment diagnosis and repair as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

27
27
years of professional experience

Work History

Marine Boat Captain

Osprey Cruises
07.2021 - Current
  • Prevented potential accidents by diligently monitoring vessel systems for signs of malfunction or failure.
  • Safely navigated challenging weather conditions using advanced meteorological tools and expert decision-making skills.
  • Coordinated rescue efforts during emergency situations, resulting in successful recovery of distressed vessels or individuals at sea.
  • Conducted extensive pre-voyage preparations to ensure smooth sailing and timely arrivals at each destination.
  • Improved safety standards by implementing and enforcing strict maritime regulations on board.
  • Managed daily ship operations, ensuring efficient use of resources and meeting schedule requirements.
  • Facilitated clear communication among team members during high-pressure situations to maintain order and efficiency on board.
  • Demonstrated exceptional leadership abilities while managing diverse teams of crew members from various cultural backgrounds.
  • Ensured adherence to environmental regulations through waste management practices and pollution prevention initiatives.
  • Oversaw vessel maintenance projects, coordinating with contractors for timely completion within budget constraints.
  • Enhanced crew performance by providing comprehensive training in navigation, safety procedures, and emergency response.
  • Continuously updated professional knowledge of maritime laws and regulations to ensure compliance and maintain the company''s reputation.
  • Maintained vessel seaworthiness through regular inspections, maintenance, and repairs.

Service Technician III

Hobart
05.2015 - 03.2020
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Equipment Service Technician

Brookshire Grocery Company
07.2004 - 12.2014
  • Take care of 38 stores in the Western Division, Unsupervised, Repaired and maintained all Food service equipment including Hobart slicers, Rack ovens, proofers, retarders, convection ovens of all ages, meat grinders, mixers, Hot display cases, Rottiserie and smoker equipment to name a few
  • Requisition parts or materials
  • Observe and test system operation, using gauges and instruments
  • Adjust or replace worn or defective mechanisms and parts, and reassemble repaired systems

Service Technician

Winn-Dixie Stores Inc.
11.1997 - 06.2001
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Education

EPA HVAC Certification -

Tarrant County College
Fort Worth, TX

Skills

  • Mechanical
  • Repairing
  • Troubleshooting
  • Equipment Maintenance
  • Judgment and Decision Making
  • Customer and Personal Service
  • Quality Control Analysis
  • Time Management
  • Operation Monitoring
  • Reading Comprehension
  • Installation
  • Computers and Electronics
  • Writing
  • Work with minimal supervision

Timeline

Marine Boat Captain

Osprey Cruises
07.2021 - Current

Service Technician III

Hobart
05.2015 - 03.2020

Equipment Service Technician

Brookshire Grocery Company
07.2004 - 12.2014

Service Technician

Winn-Dixie Stores Inc.
11.1997 - 06.2001

EPA HVAC Certification -

Tarrant County College

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