Brian Hotten
West Fargo,MD
Summary
Experienced Sales Manager with a proven track record in effectively managing large profile customers and resolving customer complaints. Proficient in analyzing budgets and identifying opportunities to streamline and enhance the sales process. Demonstrated expertise in the wholesale industry, showcasing strong negotiation skills, coaching abilities, and a deep understanding of retail, advertising, and sales.
Overview
17
17
years of professional experience
Work History
Sales & Operations Manager
GoodBulb
12.2014 - Current
- Manage and facilitate communication across customers, vendors, and the operations team to ensure effective coordination and project execution.
- Monitor and assess daily operational workflows to identify opportunities for lean management improvements, boosting efficiency and profitability.
- Supervise and guide the E-commerce, Inside Sales, and Outside Sales teams, identifying growth areas and driving performance enhancements.
- Increase revenue by training and supporting staff on effective prospecting techniques, lead generation, and sales strategies.
- Explore and target new market segments within government, retail, and wholesale industries to drive business expansion.
- Oversee supplier performance, ensuring alignment with business objectives, risk management, and resolution of operational challenges.
- Lead the creation of customized programs, projects, and initiatives for key clients, tailoring solutions to their specific needs and goals.
- Successfully implemented and optimized inventory management systems to support scaling operations and accommodate business growth.
- Led the deployment of a new CRM system and automation tools to enhance operational efficiency, improve productivity, and accelerate sales growth.
- Implemented multiple Inventory management systems & changes to align with business growth needs
- Implemented new CRM program and automation to increase productivity to increase sales growth
Sales & Leasing
Gateway Nissan & Corwin Toyota
01.2013 - 11.2014
- Build rapport with new customers and provide exceptional assistance throughout their dealership experience.
- Developed a personalized sales strategy to manage time efficiently and deliver tailored support to each customer.
- Implement and maintain a follow-up system to engage existing customers, encouraging repeat business and referrals.
- Report directly to the Sales Manager, providing updates on objectives, performance reviews, and activity plans.
- Negotiate pricing and delivery terms to successfully close sales and meet customer needs.
Financial Representative
Northwestern Mutual
04.2012 - 07.2012
- Analyzed client financial data to identify and assess their financial goals.
- Developed and implemented personalized financial planning strategies.
- Conducted regular account reviews to adjust plans in response to clients' changing life circumstances.
Retail Sales
Verizon Wireless
11.2007 - 03.2012
- Consistently surpass quotas and revenue targets for net activations, customer renewals, and accessory sales.
- Evaluate rate packages and propose tailored solutions that benefit both the customer and the company.
- Foster and expand the existing customer base while effectively managing churn.
- Accurately process transactions and handle daily cash deposit audits and reconciliations.
- Ranked in the top 5% district- and region-wide for five consecutive years.
- Recognized as the top-performing B2B market representative in the region.
Education
Graphic Communications -
Minnesota State University Moorhead
05.2011
General Studies - undefined
Valley City State University
05.2006
Timeline
Sales & Operations Manager
GoodBulb
12.2014 - Current
Sales & Leasing
Gateway Nissan & Corwin Toyota
01.2013 - 11.2014
Financial Representative
Northwestern Mutual
04.2012 - 07.2012
Retail Sales
Verizon Wireless
11.2007 - 03.2012
General Studies - undefined
Valley City State University
Graphic Communications -
Minnesota State University Moorhead
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