Brian Howard
Shoreline,WA
Summary
Dynamic retail leader with a strong work ethic and proven success at Safeway and Grocery Outlet, 30 years of retail experience, enhancing customer loyalty through exceptional service. Expert in inventory management and strategic merchandising, achieving significant reductions in shrinkage. Skilled in training and development, fostering a culture of continuous improvement while driving operational excellence.
Overview
30
30
years of professional experience
Work History
Independent Operator/Owner
Grocery Outlet Bargain Market
07.2017 - Current
- Oversaw daily operations to ensure efficient store functionality and inventory management.
- Trained and mentored staff on best practices for customer service and product handling.
- Streamlined inventory processes, reducing waste and improving stock accuracy.
- Implemented promotional strategies that enhanced customer engagement and sales performance.
- Analyzed sales trends to optimize product placement and pricing strategies in-store.
- Collaborated with suppliers to maintain optimal stock levels and negotiate favorable terms.
- Developed training materials for new employees, enhancing onboarding efficiency and knowledge retention.
- Prioritized safety at all times while performing tasks, adhering strictly to established guidelines and protocols.
- Led team meetings focused on operational improvements, fostering a culture of continuous improvement.
Store Director
Safeway
05.1995 - 07.2017
- Directed daily store operations, ensuring exceptional customer service and efficient workflow.
- Oversaw inventory management, implementing systems to reduce shrinkage and improve stock accuracy.
- Led team training initiatives, fostering a culture of continuous improvement and operational excellence.
- Analyzed sales data to identify trends, driving strategic merchandising decisions to maximize revenue.
- Collaborated with upper management on budget planning and resource allocation for optimal profitability.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
Education
High School Diploma -
Wilson High School
Tacoma, WA05-1995
Skills
- Strong work ethic
- Customer service
- Time management
- Attention to detail
- Verbal and written communication
- Decision-making
- Customer-oriented
- Schedule management
Timeline
Independent Operator/Owner
Grocery Outlet Bargain Market
07.2017 - Current
Store Director
Safeway
05.1995 - 07.2017
High School Diploma -
Wilson High School