Analytical Product Manager with experience in product development. Quality leader with strong communication and presentation skills. Committed to developing effective strategies for product improvement and launches.
Overview
14
14
years of professional experience
Work History
Product Manager
US Bank
Minneapolis , MN
01.2022 - Current
Collaborated with stakeholders to define product requirements and user stories.
Created processes and procedures that ensure high quality products are delivered on time.
Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
Prioritized features in order to maximize impact while meeting budget constraints.
Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Business Analyst
US Bank
Minneapolis, MN
01.2017 - 01.2021
Collaborated with stakeholders across departments to define requirements for new projects.
Drafted functional specifications documents outlining project scope, objectives and deliverables.
Created detailed process flows and user stories to document system requirements and design solutions.
Conducted interviews with subject matter experts to gather information on existing systems and procedures.
Identified gaps between current state and desired future state operations.
Gathered feedback from end users regarding usability issues related to applications or systems.
Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Translated user needs into actionable items that could be addressed by IT teams.
Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
Operations Manager
US Bank
Minneapolis, MN
03.2010 - 12.2016
Developed and implemented operational procedures to ensure quality standards are met.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Monitored and improved efficiency of processes, team performance, and customer service.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Collaborated with management team on long-term strategic planning initiatives for the organization.