Brian Hughes
Ocean City,NJ
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Door Dash
02.2016 - 12.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to an average of 50 customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Philidor RX Services
01.2013 - 02.2016
- Provided white glove patient service by contacting insurance companies and physician offices to facilitate prior authorizations for medication approvals increasing prescription numbers by 10%
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Input patient demographic and insurance information to provide superior prescription fulfillment and delivery.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Collections Agent
SBL Logistics
03.2011 - 12.2013
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Counseled debtors on repayment plans and arranged installment agreements to minimize collection receivables.
- Reached out to approximately 25 account holders daily.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Franklin Mint Sales Agent
Randstad
01.2009 - 01.2011
- Utilized computer-based phone system; identified existing customers with like interests in collectables resulting in 20% increase in sales volume.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Procured and input customer credit card or electronic check information to secure payment.
- Recorded all outcomes and future actions in computer system.
Education
Marketing
Delaware County Community College
Media, PASkills
- Expert Customer Service
- Excellent communication skills
- Productive organizational skills
- Proficient in listening and problem solving
- Mobile Payment Technology
- Customer Needs Assessment
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Delivery Driver
Door Dash
02.2016 - 12.2022
Customer Service Representative
Philidor RX Services
01.2013 - 02.2016
Collections Agent
SBL Logistics
03.2011 - 12.2013
Franklin Mint Sales Agent
Randstad
01.2009 - 01.2011
Marketing
Delaware County Community College
Similar Profiles
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
Brandon TolleyBrandon Tolley
Dasher at Door DashDasher at Door Dash
Ildi IvanyiIldi Ivanyi
Food Delivery Driver at Uber Eats and Door Dash DriverFood Delivery Driver at Uber Eats and Door Dash Driver
Daniel GoeddeDaniel Goedde
Delivery Driver at Door DashDelivery Driver at Door Dash
George LennoxGeorge Lennox
Dock Leader at Delaware AdventuresDock Leader at Delaware Adventures