Brian Hunter
Lynchburg,VA
Summary
To obtain a position that will allow my 10 years of experience in collections and account managing to benefit a company with an opportunity for professional advancement.
Overview
9
9
years of professional experience
Work History
Assistant Credit Manager
Beacon Credit Union
Lynchburg, VA
01.2023 - 05.2024
- Managed accounts, collections and credit activities for a large customer base.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Processed bankruptcy notices and claims also reviewed writs and warrants before trial.
- Oversaw the repossession and resale of vehicles to auction.
Credit Manager
Schewels Homes Furniture
Lynchburg, VA
04.2022 - 01.2024
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Attended court hearings related to collection cases as needed.
Wireless Retail Consultant
U.S Cellular
Lynchburg, VA
04.2019 - 08.2021
- Provided personalized customer service to ensure a positive shopping experience.
- Assisted customers in selecting merchandise based on individual needs and preferences.
- Organized sales floor displays to maximize visibility of products and attract customers.
- Implemented strategies to increase store revenue, such as upselling and suggestive selling.
- Processed payments using cash registers, credit card machines, and other POS systems.
- Resolved customer complaints promptly and professionally.
- Met monthly sales goals and successfully completed monthly training requirements.
Branch Account Manager
OneMain Financial
Lynchburg, VA
02.2015 - 03.2018
- Managed the processing of credit applications from customers, ensuring accuracy of information provided.
- Sold and solicited Personal loans to qualified customers for debt consolidation.
- Reviewed potential customers credit reports, employment and housing verification.
- Collected on loans 1 day to 90 days delinquent.
- Used Skip tracing methods to locate past due customers.
- Verified cash by balancing cash drawers and maintaining cash count records.
Education
High School Diploma -
Heritage High School
Lynchburg, VA06-1993
Some College (No Degree) - Advertising
Central Va Community College
Lynchburg, VASkills
- Customer Engagement
- Proficient with MS Word,Ms Outlook,MS Excel, windows Operating Systems, Power Point
- Credit Reports
- Credit evaluations
- Client Relationship Management
- Sales expertise
Timeline
Assistant Credit Manager
Beacon Credit Union
01.2023 - 05.2024
Credit Manager
Schewels Homes Furniture
04.2022 - 01.2024
Wireless Retail Consultant
U.S Cellular
04.2019 - 08.2021
Branch Account Manager
OneMain Financial
02.2015 - 03.2018
High School Diploma -
Heritage High School
Some College (No Degree) - Advertising
Central Va Community College
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