Summary
Overview
Work History
Education
Skills
Timeline
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Brian Huse

North Charleston,SC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

25
25
years of professional experience

Work History

Sales Representative

Rooms To Go
02.2012 - Current


  • Worked to achieve all company set goals for sales metrics including accessory additions to orders, financing terms, down payments, and successful delivery of product
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.


Store Manager

Sprint
07.2009 - 04.2010
  • Consistently meet and exceed all sales objectives
  • Excelled in all company compliance and operational requirements.
  • Earned top store in region for the Sprint retail corporate audit in 2010 and highest scoring manager in district for overall sales and operations metrics in 2009.
  • Responsible for the successful management of retail store, including marketing, recruiting and hiring of staff, all store operations including financial compliance and inventory compliance, loss prevention, budgeting for special events and local promotions, and scheduling.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered a positive work environment by cultivating strong relationships between team members through consistent recognition of individual achievements, proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Alamosa PCS (Sprint)
01.2005 - 09.2005

Senior Wireless Specialist

AirGate PCS (Sprint)
09.2003 - 01.2005

Retail Sales Representative/Wireless Specialist

AirGate PCS (Sprint)
01.2001 - 09.2003

Assistant Program Coordinator

The Smithsonian Associates
09.1998 - 09.2000
  • Assisted in the development of project plans for successful program implementation for the continuing education arm of the Smithsonian Institution, including lecturer courses on academic topics, author tours, special events and interviews.
  • Assisted in the presentation of programs, including organizing and managing the volunteer staff, ticket sales, and speaker introductions
  • Responsible for assisting the creation of the monthly and quarterly magazines, The Smithsonian Associate and Campus on the Mall, by writing and editing copy
  • Presented programming ideas to team as potential future events and debated the benefits of potential future programs with team.


Education

Bachelor of Arts in History -

Washington and Lee University
Lexington, Virginia
01.1998

Skills

  • Organizationed
  • Detail Oriented
  • Systems and Software Expertise
  • Customer Relations
  • Objection Handling
  • Market research
  • Adaptability
  • Decision making
  • Strong communication
  • Process Improvement

Timeline

Sales Representative

Rooms To Go
02.2012 - Current

Store Manager

Sprint
07.2009 - 04.2010

Assistant Store Manager

Alamosa PCS (Sprint)
01.2005 - 09.2005

Senior Wireless Specialist

AirGate PCS (Sprint)
09.2003 - 01.2005

Retail Sales Representative/Wireless Specialist

AirGate PCS (Sprint)
01.2001 - 09.2003

Assistant Program Coordinator

The Smithsonian Associates
09.1998 - 09.2000

Bachelor of Arts in History -

Washington and Lee University

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Brian Huse