Brian Hutchinson
Myrtle Beach,SC
Summary
Effective employee with exceptional interpersonal skills. Dependability, punctual and works well under pressure. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Reliable employee seeking management position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Concessions Worker
Cinemark Theaters
Myrtle Beach, SC
07.2022 - Current
- Prepared quality products while maintaining proper food safety measures.
- Maintained clean, organized workspace.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
Telecommunications Officer
Coastal Carolina University
Conway, South Carolina
11.2015 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Connected callers with appropriate professional, department or business.
- Maintained up-to-date knowledge of emergency call procedures.
- To document clearly in the CAD program all events of the call and radio traffic.
- To maintain SLED certification to run people, cars and items through NCIC (National Crime Information Center)
- Teach CPR/AED/ First Aid to members of the University.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Customer Service Representative
Startek Myrtle Beach SC
Myrtle Beach, SC
10.2014 - 10.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Emergency Medical Technician
Maine Emergency Squad
Maine, NY
02.2009 - 09.2014
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
911 Dispatcher
Tioga County Sheriffs Office
Owego, New York
10.2011 - 08.2014
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Emergency Medical Technician
Berkshire EMS
Newark Valley, New York
02.2009 - 08.2014
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Held position of the Chief. I was responsible for scheduling medics / EMT to work. Handle disciplinary issues. Ensure that the agency meet all requirements of NYS DOH. Meet with community to hear complaints/ issues with personal and agency. To quickly address issues and complaints and resolve to a better comunity/agncy relationship
Emergency Medical Technician
Broome Ambulance
Binghamton, NY
02.2009 - 10.2011
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Went from Full Time Employment to Part time when I took Job as dispatcher for Tioga County Sheriff
Bus Driver
Union Endicott Schools
Endicott, NY
01.2001 - 02.2009
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
Education
No Degree - Emergency Medical Technician
Tompkins-Cortland Community College
Dryden, NYHigh School Diploma -
Newark Valley Senior High School
Newark Valley, NY06.1999
Skills
- Workstation Setup and Breakdown
- Teamwork and Collaboration
- Customer Engagement
- Station Preparation
- Employee Training and Supervision
- Stocking and Replenishing
- Cash Drawer Operations
- Time Management
- Customer Relations
- Working with Teammates
- Dependable and Cooperative
- Adaptability and Flexibility
- Training and Coaching
- Quality Assessments
- Resolving Complaints
- POS Terminal Operations
Certification
- Certified CPR/AED and First Aid, Coastal Carolina University - 3 Years
Timeline
Concessions Worker
Cinemark Theaters
07.2022 - Current
Telecommunications Officer
Coastal Carolina University
11.2015 - Current
Customer Service Representative
Startek Myrtle Beach SC
10.2014 - 10.2015
911 Dispatcher
Tioga County Sheriffs Office
10.2011 - 08.2014
Emergency Medical Technician
Maine Emergency Squad
02.2009 - 09.2014
Emergency Medical Technician
Berkshire EMS
02.2009 - 08.2014
Emergency Medical Technician
Broome Ambulance
02.2009 - 10.2011
Bus Driver
Union Endicott Schools
01.2001 - 02.2009
No Degree - Emergency Medical Technician
Tompkins-Cortland Community College
High School Diploma -
Newark Valley Senior High School
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