Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brian Ice

Olathe,KS

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A proven leader with effective results within every organization I have worked for.

Overview

7
7
years of professional experience

Work History

Insurance Billing Specialist

Tru Home Solutions
Overland Park, KS
11.2023 - Current
  • Maintained detailed records of all transactions involving insurance billing processes.
  • Monitored changes in regulations governing third party reimbursements, updating policies and procedures as needed.
  • Collaborated with other team members on projects designed to streamline existing processes or implement new ones.
  • Participated in meetings with other departments to discuss ways to improve workflow processes related to insurance billing activities.
  • Executed account updates and noted account information in company data systems.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.

Disclosure Desk Specialist

First Federal Bank Of Kansas City
Leawood, Kansas
06.2020 - 04.2023
  • Reviewed and verified customer information to ensure accuracy of disclosure documents.
  • Performed quality control checks to ensure accuracy of all disclosures issued to customers. For the disclosure department I averaged twelve to fifteen mortgage disclosures per day. I reviewed financial monthly statements
  • Researched discrepancies between customer records and internal systems to identify errors or omissions in documentation.
  • Ensured compliance with federal, state, and local laws regarding disclosure document requirements.
  • Communicated effectively with team members to coordinate efforts when resolving complex issues.
  • Inspected cash reserves and bank-owned securities to check internal control procedures. Reviewed income statements for each borrower on every mortgage application. Usually around five to six mortgage applications per business day for the underwriting department.
  • Enhanced mortgage applications and electronic documents for operations by conducting daily reviews of financial and performance data. Sent income and financial documentation for underwriting review and implementation. Usually on four to five mortgage applications per day.
  • Participated in training sessions regarding new banking products or services.

Loan Servicing Specialist

North American Savings Bank
Kansas City, MO
03.2019 - 06.2020
  • Verified customer data, such as income and credit histories, to determine eligibility for loans.
  • Maintained organized files on all active loans including documentation of any changes made during servicing.
  • Conducted research on past-due accounts to identify delinquency factors and initiated collection efforts.
  • Processed twenty to thirty loan payments per month and maintained accurate records of all transactions.
  • Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts.
  • Monitored delinquent accounts to ensure timely payments were received in accordance with contractual agreements. I kept notes on all transactions within our electronic payment system for management review. I also advised customers on telephone payment application where customers could pay at their convenience via NASB phone app through Google Pay and Apple Pay.
  • Attended training sessions and workshops related to mortgage banking regulations and best practices. I also made sure to keep up-to-date with all online education and mandatory training for banking policies and procedures.
  • Handled routine and complex inquiries from customers and mortgage insurance companies per day.
  • Answered questions and advised customers regarding loans and transactions. I usually handled about twenty calls relating to loans and payment history on mortgage loans per day.
  • Responded quickly to customer complaints and escalated issues when necessary. Usually handled three to four escalated phone calls regarding payment and increase in monthly mortgage monthly payments per day.
  • Provided financial counseling services to borrowers in need of assistance with budgeting or debt management. I usually counseled three to four customers per day regarding financing and monthly costs associated with monthly mortgage payments and escrows.

Insurance Specialist

Key Bank
Overland Park, KS
04.2017 - 05.2018
  • Reviewed insurance policies to ensure compliance with existing regulations and banking and FEMA flood insurance requirements for borrowers.
  • Responded promptly to customer inquiries about their policies and provided timely updates as needed.
  • Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
  • Developed and implemented strategies for reducing risk exposures and maximizing profitability.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Responded promptly to customer inquiries about their policies and provided timely updates as needed. Including flood designation letters and insurance-related coverage requirements for designated flood properties.
  • Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
  • Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
  • Evaluated customer flood insurance requirements and determined eligibility for required flood insurance coverage based on established criteria. Researched and evaluated nearly twenty five to thirty flood policy loans per day.

Education

Bachelor of Arts - Advertising/Mass Media

Washburn University
Topeka, KS
12.2003

Associates of Business Administration - Business Administration And Management

Highland Community College Technical Center
Highland
12.2001

Skills

  • Compliance Management
  • Document Processing
  • Transaction Verification
  • Organization and Time Management
  • Customer Service
  • Remote Office Availability
  • Positive Attitude
  • Computer Skills
  • Continuous Development

Timeline

Insurance Billing Specialist

Tru Home Solutions
11.2023 - Current

Disclosure Desk Specialist

First Federal Bank Of Kansas City
06.2020 - 04.2023

Loan Servicing Specialist

North American Savings Bank
03.2019 - 06.2020

Insurance Specialist

Key Bank
04.2017 - 05.2018

Bachelor of Arts - Advertising/Mass Media

Washburn University

Associates of Business Administration - Business Administration And Management

Highland Community College Technical Center

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Brian Ice