Brian Impelli
Clayton,NC
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
Assistant Manager/HR Assistant
Stew Leonards
12.2021 - 12.2025
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
- Developed staff skills through comprehensive training programs and ongoing performance evaluations.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supported payroll processing by verifying employee hours and resolving discrepancies promptly.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Spa Manager
Ascend Spa
10.2019 - 10.2025
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
Department Manager
Stop and Shop Supermarket
09.2007 - 04.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Education
Associate of Science - Psychology
LaGuardia Community College
Long Island City, NY06-2014
Skills
- Problem resolution
- Customer support
- Employee training
- Verbal and written communication
- Visual merchandising
- Inventory merchandising
Timeline
Assistant Manager/HR Assistant
Stew Leonards
12.2021 - 12.2025
Spa Manager
Ascend Spa
10.2019 - 10.2025
Department Manager
Stop and Shop Supermarket
09.2007 - 04.2022
Associate of Science - Psychology
LaGuardia Community College