Brian Ingram
Lewisville,TX
Summary
Results-driven financial collections and mortgage servicing leader with a track record of enhancing operational efficiency and driving team performance. Notable achievements include implementing streamlined processes that improved cash collection rates by 30%. Core competencies encompass strategic planning, team leadership, and data analysis. Aiming to leverage expertise to further elevate organizational success in the financial sector.
Dedicated performance driver with a proven track record in enhancing team dynamics and fostering accountability. Expertise in effective communication creating a culture of integrity, resulting in improved individual and organizational outcomes. Strong ability to create tailored coaching programs that empower employees to achieve their full potential. Career aspirations include leveraging skills to lead high-performing teams towards strategic objectives.
Overview
22
22
years of professional experience
Work History
Collections Operations Manager
Ally Financial Inc
Lewisville, TX
04.2017 - Current
- Managing auto collection teams consisting of 9 direct supervisors, 74 indirect agents, and several business analysts, in the auto collections cradle to grave, and Potential loss workgroups
- Specialized in late-stage delinquency, special handling states, negotiating, and mitigating losses to avoid charge off
- Lead multiple sites in rolling out documentation metrics along with a call model negotiating tool that focused on cash collections and a consistent customer experience
- Conducted weekly supervisor meetings as well as monthly skip level team pull ups
- Coached collectors and Supervisors on negotiation skills through call model, call listening sessions
- Introduced daily goal setting routines as well as monthly forecasting strategies down to the agent level, elevating the Lewisville collection sites performance to #1 Nationwide
- Partnered with and maintained positive working relationships with various functional departments for mutual goal attainment, including Repossessions, work out teams, recovery, Customer Service, and Payment Processing
- Received the highest employee satisfaction survey results two of the past three years with the lowest attrition rate in collections
- Spearheaded a project that enhanced the new hire onboarding process to include a volume based hiring checklist to ensure a smooth onboarding experience
- Wrote out the business resumption plan for the entire consumer asset management organization
Senior Analyst
Ally Financial Inc
Lewisville, TX
01.2016 - 04.2017
- Lead teams in a hybrid work environment at multiple collection sites, responsible for all repossession activities, as well as charge offs, workouts, and insuring FFIEC regulatory requirements are met
- Partnered with and maintained positive working relationships with various functional departments for mutual goal attainment, including Repossessions, Customer Service, credit losses, and FFIEC requirements
- Designed innovative reporting that provided production transparency and daily operational oversight for key processes for both Collections, and Collection Admin teams
Supervisor Collection Admin
Ally Financial Inc
Lewisville, TX
08.2014 - 01.2016
- Managed fulfillment teams at multiple sites responsible for processing extensions, issuing repossessions, charge off oversight, and other key regulatory state requirements
- Optimized month end processes associated with charge offs by 80%, allowing collectors more time to collect while decreasing loss exposure on our book of business
- Cross pollinated agents from different departments to assist in handling month end process volume
- Spearheaded the SCRA DMDC automation project
Senior Portfolio Collections Manager
Nationstar Mortgage
Lewisville, TX
03.2008 - 04.2014
- Managed various collection teams in a call-center environment
- Serviced FNMA, FHLMC, 2nd liens, and private-label investor loans
- Direct-investor liaison for large sub-servicing bank portfolio totaling 54 billion in assets
- Created processes and procedures to ensure compliance with both CFPB and OCC regulations applicable to each state
- Worked in a testing environment to ensure system controls were in place to stay consistent with new State and Federal regulations
- Oversaw all internal and external auditing on my client’s balance sheet loans
- Managed 4 billion in balance sheet loans from early delinquency through REO, while reducing staffing requirements by 60% due to increased performance and automation
- Successfully defeated the 'Claw back' provision of a large servicing acquisition contract, turning a projected 10-million-dollar loss for the company into a 1-million-dollar gain
- Automated custom Delinquency Executive Reports specific to each individual investor group
- Utilized all work out types including, short sales, Deed in Lieu, HAMP I, HAMP II, and proprietary modifications
Regional Vice President Subprime Mortgage
Nationstar Mortgage
Lewisville, TX
01.2007 - 03.2008
- Managed remotely 8 sub-prime origination branches in the Northern and Central California region
- Conducted branch audits for RESPA and State Licensing requirements
- Assisted in creating a pricing module relative to the Northern California market
- Supervised eight direct reports and sixty-four indirect
- Negotiated contracts and delivered persuasive and articulate presentations to executive staff and the board of Directors
- Introduced and implemented key marketing strategies to include lead-to-loan ratio reporting that would focus on key opportunities by zip code
- Developed rapport and cultivated long-lasting, profitable relationships with local banks that resulted in a 30% lift in B2B sales
- Maximized revenue goals for four consecutive quarters in the West coast market
Retail Mortgage Branch Manager
Nationstar Mortgage
Lewisville, TX
11.2002 - 01.2007
- Increased mortgage loan origination performance from 84th ranked in the country to #5
- Developed a geographical marketing strategy to target areas within a 50-mile footprint of branch
- Managed a team of ten loan officers and two processors
- Originated, reviewed, processed, closed, and administered customer loan proposals
- Led the nation in B2B loan referrals which drove down the cost to originate to the lowest in the country
Education
Senior Leadership and Six Sigma training
Ally University
01-2026
BA - Business Management, Data analytics
DeVry University
01.2025
High School -
San Juan High School
Sacramento, CaliforniaSkills
- High-Quality Contributor
- Team Motivator
- Performance Coaching
- Effective Communication
- Attentive Listener
- Commitment to Accountability
- Upholding Integrity in Standards
- Quality Assurance
- Dedicated to Cultivating Organizational Culture
Timeline
Collections Operations Manager
Ally Financial Inc
04.2017 - Current
Senior Analyst
Ally Financial Inc
01.2016 - 04.2017
Supervisor Collection Admin
Ally Financial Inc
08.2014 - 01.2016
Senior Portfolio Collections Manager
Nationstar Mortgage
03.2008 - 04.2014
Regional Vice President Subprime Mortgage
Nationstar Mortgage
01.2007 - 03.2008
Retail Mortgage Branch Manager
Nationstar Mortgage
11.2002 - 01.2007
Senior Leadership and Six Sigma training
Ally University
BA - Business Management, Data analytics
DeVry University
High School -
San Juan High School
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