BRIAN IRIS
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Dental receptionist position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Accounts Manager
Empire Finance
12.2023 - 03.2024
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Conducted thorough credit assessments on potential clients, minimizing risk exposure for the company.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Assisted in the development of marketing materials tailored specifically aimed at client retention efforts.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
General Contractor Apprentice
Southlake General Contractors
08.2023 - 01.2024
- Increased project efficiency by assisting in the preparation of construction sites, including clearing debris and setting up safety equipment
- Collaborated effectively with diverse teams of skilled tradespeople, fostering strong communication lines to ensure smooth project execution
- Demonstrated adaptability in learning new skills quickly while working alongside more experienced general contractors on various construction projects
- Helped maintain a clean job site environment through diligent waste removal efforts, promoting workplace safety and organization
- Played an active role in daily progress meetings with supervisors and team members to address concerns, troubleshoot issues, and discuss ongoing tasks for efficient project management
Crew Team Member
La Michoacan Ice Cream Parlor
06.2019 - 10.2020
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked front counter, drive-thru and other areas
- Operated register to process payments and collect cash payment for order totals
- Cleared trays and removed trash from tables before sanitizing surfaces
- Improved customer satisfaction by consistently providing friendly and efficient service
Assistant Manager in Training
Bocatti Bakery
02.2016 - 05.2019
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Followed production chart to keep hot, fresh products available daily
- Created new bakery menu items to appeal to new and existing customers
Education
Associate of Arts - Biology Coursework
Dallas College
06.2027
Biology
University of North Texas
Denton, TX06.2027
Skills
- Active Listening
- Spanish Interpreting
- Credit Card Payment Processing
- Bilingual Communication
- Microsoft Word
- Strong Telephone Etiquette
- Payment Collection
- Payment Processing
- Customer Service
- Problem Resolution
- Document Control
- Appointment Scheduling
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Accounts Manager
Empire Finance
12.2023 - 03.2024
General Contractor Apprentice
Southlake General Contractors
08.2023 - 01.2024
Crew Team Member
La Michoacan Ice Cream Parlor
06.2019 - 10.2020
Assistant Manager in Training
Bocatti Bakery
02.2016 - 05.2019
Associate of Arts - Biology Coursework
Dallas College
Biology
University of North Texas
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