Microsoft Office
Brian Jackson
Fort Worth,TX
Summary
Seasoned Operations Manager and talented leader with 20 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. A strong leader who has developed many diversified teams and people to maximize their potential. Managed teams that lead the market in customer service scores and had a customer obsessed attitude while providing the highest customer service possible. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Diversity is also top of mind when hiring and training new positions and challenges with the skills of each and every hire.
Overview
23
23
years of professional experience
Work History
Operations/Warehouse Manager
Golden Ratio
08.2023 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
Operations Manager
Good Guy Enterprises LLC. (7-11 Franchise)
07.2018 - 07.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements and retaining 12 employees on staff.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profits by 10% by streamlining operations while managing budget.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed systems and procedures to improve operational quality and team efficiency
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Assisted in recruiting, hiring and training of team members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Sales Account Manager
Andrews Distributing
02.2002 - 04.2018
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue by 15% monthly.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Handled highest volume account in Convenience territory, generating more than $500,000 in revenue.
- Managed portfolio of 600 stores totaling $1 million in sales.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Created representative and customer sales reports and recommended initiatives for marketing and promotional programs.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Improved bottom-line profits by creating new product penetration and retail market opportunities.
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Created proposals for new and repeat customer business transactions
- Developed sales strategy based on research of consumer buying trends and market conditions
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately
- Analyzed and reported on customer activity, business trends and areas of concern
- Consistently exceeded monthly sales quotas by more than 10% by pursuing leads and expanding prospect list
- Met with average of 40 clients per week consistently, resulting in 25% client retention rate
Education
No Degree - Basic Classes
Tarrant County College District
Fort Worth, TX05.1995
High School Diploma -
Grapevine High School
Grapevine, TX05.1993
Skills
- Business Strategy Development
- Client Relations
- Budget Development and Management
- Leadership
- Customer Relationship Management
- Financial and Cash Flow Analyses
- Retail Space Planning
- Inventory Control
- Management Trainings
- Recruiting and Hiring
- Staff Development
- Business Planning
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Forklift Certified - September 2023
OSHA Certified = February 2024
Accomplishments
- Achieved Inventory Reduction by introducing Excel Spreadsheet for Ordering Proficient tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Quote
I can do all things through Christ who strengthens me.
Philippians 4:13
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company Retreats401k matchStock Options / Equity / Profit SharingSoftware
Languages
English
Full Professional
Interests
Team Building, Career Driven and Family Focus
Timeline
Operations/Warehouse Manager
Golden Ratio
08.2023 - Current
Operations Manager
Good Guy Enterprises LLC. (7-11 Franchise)
07.2018 - 07.2023
Sales Account Manager
Andrews Distributing
02.2002 - 04.2018
No Degree - Basic Classes
Tarrant County College District
High School Diploma -
Grapevine High School
Similar Profiles
Krishna AminKrishna Amin
Intern at Golden Ratio Funds Private LimitedIntern at Golden Ratio Funds Private Limited
Mayank MatangeMayank Matange
Co-Founder & COO at Golden Ratio ProductionsCo-Founder & COO at Golden Ratio Productions
Ahmed FattalAhmed Fattal
Entrepreneur at The Golden RatioEntrepreneur at The Golden Ratio
Gavin ArguelloGavin Arguello
Infantryman at U.S. ArmyInfantryman at U.S. Army
Fernando RoblesFernando Robles
Install Manager at Our World EnergyInstall Manager at Our World Energy