Hi, I’m
Brian Jackson
Las Vegas,NV
"Surround yourself with people who fight for you in the rooms you are not in".
Grant Cardone
Summary
Experienced Fine Dining Server with Expertise in Food Service, Wine Sales, and Hospitality.
Dependable and punctual team player committed to delivering exceptional guest experiences. Skilled in providing seamless, detail-oriented service while efficiently managing time and supporting co-workers. Quick learner with a passion for continuous improvement, consistently enhancing skills and knowledge. Highly organized and adaptable, dedicated to maintaining high standards of service and contributing to team success.
Overview
11
years of professional experience
1
Certificate
Work History
4 Queens Hotel & Casino (Hugo's Cellar)
Server Captain
08.2025 - Current
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Jean George Steakhouse, MGM International (Aria)
Food Server
04.2025 - Current
Job overview
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
T-Bones Chophouse- Red Rock Resort and Casino
Back Server
03.2023 - 07.2025
Job overview
- Integral part of an amazing team awarded 2023 Best of Las Vegas Gold
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bloomin Brands-Flemings Prime Steakhouse and Wine Bar
Server Captain, Banquet Captain, Bartender & Food Runner
06.2014 - 03.2021
Job overview
- I oversaw ABSOLUTE guest satisfaction for any guest in our restaurant
- Take food and beverage orders from guests, enter orders in POS system
- Ensure that all orders are correct and brought to each table promptly
- Confirm orders with the chefs and bartenders whenever a modification is requested
- Utilize suggestive selling techniques (daily specials, cocktails, appetizers, entrees, dessert after dinner beverages)
- Implement steps of service for guests consistently
- Ensure guests are satisfied with the food and service, respond promptly and courteously to requests
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
- Thank our guests and invite them to join us again
- Supported needs of 20+ person wait staff who attended to specific needs of countless customers daily for Fine Dining restaurant with social relevancy and intentionality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Key Realty SchoolLas Vegas, Nevada
NV Licensed in Real Estate from Real Estate Sales
2023
Skills
- Hospitality Brand Ambassador
- Fine Dining Service & Etiquette
- Menu Knowledge
- People Leadership
- Exceptional People Skills
- Proven Proficiency in High Pressure Environment
- Wine Sales & Service
- Time Management
- Order Accuracy
- Upselling techniques
- High volume dining
Certification
- TAM Certified
- Food Handler Safety Training Card
- WSET, Level 1 Wine
- WSET, Level 2 (In Progress)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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