Years of Fine Dining Experience
Hi, I’m
Brian Jackson
Las Vegas,NV
"Surround yourself with people who fight for you in the rooms you are not in".
Grant Cardone
Summary
Experienced fine dining server with skills in food serving, food running, and hospitality. Dependable asset to the team, always punctual and determined to complete tasks. Contributes to team success by providing support to co-workers. Quick learner with a dedication to continuous learning and improvement. Highly organized and detail-oriented, effectively managing time for team success.
Overview
11
3
Certifications
Work History
T-Bones Chophouse- Red Rock Resort and Casino
Back Server
03.2023 - Current
Job overview
- Integral part of an amazing team awarded 2023 Best of Las Vegas Gold
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bloomin Brands-Flemings Prime Steakhouse and Wine Bar
Server Captain, Banquet Captain, Bartender & Food Runner
06.2014 - 03.2021
Job overview
- I oversaw ABSOLUTE guest satisfaction for any guest in our restaurant
- Take food and beverage orders from guests, enter orders in POS system
- Ensure that all orders are correct and brought to each table promptly
- Confirm orders with the chefs and bartenders whenever a modification is requested
- Utilize suggestive selling techniques (daily specials, cocktails, appetizers, entrees, dessert after dinner beverages)
- Implement steps of service for guests consistently
- Ensure guests are satisfied with the food and service, respond promptly and courteously to requests
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable)
- Thank our guests and invite them to join us again
- Supported needs of 20+ person wait staff who attended to specific needs of countless customers daily for Fine Dining restaurant with social relevancy and intentionality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Key Realty SchoolLas Vegas, Nevada
NV Licensed in Real Estate from Real Estate Sales
2023
Skills
- Hospitality Brand Ambassador
- Fine Dining Service & Etiquette
- Menu Knowledge
- People Leadership
- Exceptional People Skills
- Proven Proficiency in High Pressure Environment
- Wine Sales & Service
- Time Management
- Order accuracy
- Upselling techniques
- High volume dining
Certification
- TAM Certified
- Food Handler Safety Training Card
- WSET, Level 1 Wine
Past Volunteer Efforts
2012 Hurricane Sandy Disaster Relief Team Leader
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