Experienced with assessing and processing loan applications efficiently. Utilizes attention to detail and organizational skills to ensure compliance and accuracy. Knowledge of regulatory standards and effective communication ensures smooth collaboration with clients and team members.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Loan Processor
Campus Door
06.2025 - Current
Works with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Loan Officer
Small Business Administration (SBA)
03.2022 - 09.2024
Work as a loan officer in the Reconsideration Department for the COVID-Economic Injury Disaster Loan (EIDL) program.
Obtain and review all documentation to include entity documents, corporate searches, business purchase agreements, annual financial statements, credit bureau reports, federal tax returns, and tax transcript verification to confirm accuracy, completeness, and compliance with federal regulations.
Gather and verify all necessary information to determine program eligibility, package the application, and obtain authorization.
Communicate with applicants by e-mail and phone to ensure conditions are met for loan reconsideration, that Personal Identifiable Information (PII) is conducted, and that applicants understand the loan amount, monthly payments, interest rate, and term and deferment periods.
Workplace #1
Supervisor: Shontelle Smith
Hours Worked per Wk.: 60
Salary: $26.46 per hr.
Customer Service Representative
Social Security Administration (Crawfordsville, IN 47933)
09.2019 - 09.2021
Answered 60 to 80 phone calls per day.
Provided general information and guidance to customers in regard to social security benefits and Supplemental Security Income and Social Security Disability Insurance.
Scheduled appointments for customers applying for social security and disability benefits as well as requesting to become a representative payee.
Facilitated and processed over 2300 social security card applications.
Processed Medicare applications.
Processed tax withholdings on social security and disability benefits.
Conducted data entry for Continuing Disability Reviews (CDRs).
Workplace #2
Supervisor: Brian Tuell
Hours Worked per Wk.: 40
Salary: $35,560.00 annually
Personal Security Specialist (PSS)/ Mogadishu, Somalia
SOC LLC (Chantilly, VA 20151)
08.2018 - 10.2018
Escort and provide security presence for U.S. diplomats to and from venues.
Ensure exfiltration of Chief of Mission personnel in cases of significant acts.
Utilize extraction tools and techniques to ensure safe removal of U.S. personnel from an objective.
Assess intelligence reports daily to ensure that proper route selection is made for ground movements.
Workplace #3
Supervisor: NA
Hours Worked per Wk.: 72
Salary: $16,728.00 per mo.
Personal Security Specialist (PSS)/ Air Quick Reaction Force (QRF)/ Kabul, Afghanistan
Academi (Moyock, NC 27958)
01.2017 - 02.2018
Part of an Air Quick Reaction Force (QRF) for the Kabul area of operation. The Air Quick Reaction Force is primarily utilized as a principal recovery team and medical extraction team to include vehicles and/ or aircraft involved in accidents or attacks.
Ensure exfiltration of Chief of Mission personnel in cases of significant acts.
Utilize extraction tools and techniques to ensure safe removal of U.S. personnel from an objective.
Assess intelligence reports daily to ensure that proper route selection is made for ground movements.
Monitor teams Tactical Operations Center which reports directly to the Department of States Tactical Operations Center.
Assisted the Shift Leader in developing Standard Operating Procedures for the AirQRF Team and coordinating training with the INL’s Search and Rescue teams to foster better working relationships in real world missions.
Workplace #4
Supervisor: Kenny Hankins
Hours Worked per Wk.: 72
Salary: $11,023.92 per mo.
Machinist Operator
Thyssen Krupp Gerlach (Danville, IL 61832)
05.2014 - 09.2014
Machined crank shafts.
Ensured quality of parts which are machined within fractions of a micrometer.
Forklift certified.
Workplace #5
Supervisor: 217-444-5247; may be contacted
Hours Worked per Wk.: 40+
Salary: $2000.00 per mo.
Civil Military Operations Center (CMOC) Chief – Afghanistan Deployment
U.S. Army Reserves (Southfield, MI 48034)
04.2012 - 12.2013
Deployed to Kunar Province in Northeastern Afghanistan.
In charge of the Civil Affairs Team which was assigned to a Provincial Reconstruction Team (PRT).
Met with and conducted meetings with Provincial Directors and Governor.
Worked with Stated Department representatives and USAID to assist in improving governance, economics, and security in Kunar Province.
Performed duties as a Contracting Officer for bridge and school construction projects.
Overall, the person responsible for assisting Kunar Province with finances and ensuring their budget was received from the Treasury in Kabul.
Instructed the leadership of a brigade combat team on the finance/ budget process and the number of issues in requesting and obtaining the budget for the province.
Workplace #6
Supervisor: MAJ Houston; may be contacted at 330-421-5418
Hours Worked per Wk.: 60+
Salary: $7500.00 per mo.
Machinist Operator
Thyssen Krupp Gerlach (Danville, IL 61832)
08.2010 - 04.2012
Machined crank shafts.
Ensured quality of parts which are machined within fractions of a micrometer.
Forklift certified.
Workplace #7
Supervisor: 217-444-5247
Hours Worked per Wk.: 40+
Salary: $2000.00 per mo.
Civil Affairs Team Leader/ Captain
U.S. Army Reserves (Southfield, MI 48034)
04.2009 - 06.2010
In charge of a 4-man team in the Kurdish Region of Northern Iraq.
Facilitated project management of projects more than $4.3 million.
Performed duties as Contracting Officer Representative and Project Purchasing Officer.
Resolved pay issues with contractors and conducted on-site inspections with engineers.
Established project files as well as reconstructed lost project files.
Resolved all contracting issues for a battalion that was stationed in Kirkuk, Iraq and instructed them on pursuing new projects in their area of operation.
Met with Provincial Governors and Ministers.
Workplace #8
Supervisor: MAJ Tomasz Zaremba; may be contacted at 973-477-5891
Hours Worked per Wk.: 60+
Salary: $7500.00 per mo.
Intensive Probation Officer
Vermilion County Probation (Danville, IL 61832)
09.2006 - 12.2008
Conducted interviews to ascertain whether a person was suited for a term of probation.
Drafted suitability reports
Testified and made recommendations to the court.
Ensured clients complied with the terms and conditions of their probation and curfews
Performed drug testing
Implemented and oversaw electronic monitoring for Vermilion County
Workplace #9
Supervisor: Bill Day; may be contacted at 217-554-7912
Hours Worked per Wk.: 40
Salary: $2000.00 per mo.
2BCT Rear-Detachment Operations Officer/ Captain
U.S. Army (Fort Drum, NY)
04.2001 - 04.2006
Published Training Calendar and Long-Range Planning Calendar.
Oversaw Calendar/ Schools Meeting and Training-Resource Meeting.
Published operation orders to subordinate units for tasking requirements.
Developed and maintained operation systems for the rear detachment.
Coordinated training for individual replacements and 2 rifle companies.
Received Air Load Planner certification.
Deployed 218 individual replacements and 2 rifle companies in support of Operation Iraqi Freedom.
Between July 2004 and May 2005, coordinated, resourced and supervised the weapons qualification ranges, infantry training lanes, FORSCOM and Division directed classes, and medical and dental readiness.
Made preparations for brigade’s return from Iraq which included planning for actions at the airfield, conducting Welcome Home Ceremonies for each battalion, and coordinating with the media, transportation, Customs, Division HQ’s, MPs, and families.
MOS 11A/ Infantry Platoon Leader
Graduated Officer Candidate School, Airborne Training, and the Infantry Officer Basic Course.
Attended training at National Training Center (NTC).
Deployed to Iraq for 1 year in support of Operation Iraqi Freedom.
Successfully, led and fought a 34-man platoon in a fluid and volatile combat environment.
Effectively secured and controlled the town of Ar Rutbah in Western Iraq. In doing so, stabilized the local town leadership, occupied the police station, interdicted the flow of weapons and contraband in and out of the town, and maintained appropriate force levels at base camp. Confiscated and destroyed 4 semis full of ammunition and some small arms.
Attached to Special Forces in the town of Ar Ramadi where I occupied a safe house. Developed and implemented a defense-plan with an 8-man squad. Successfully defended the house against countless RPG and mortar attacks. While assigned there, targeted High Value Targets (HVTs), conducted raids, confiscated weapons and improvised explosive device (IED) materials, and handled detainees.
Additionally, we implemented a security plan at CJSOTF-AP headquarters located just south of Baghdad International Airport. Implemented a security plan for a perimeter, which covered over 6km in circumference. Worked with and implemented the local Iraqi security forces as part of the local security plan.
Workplace #10
Supervisor: MAJ Darrin Ricketts; may be contacted
Hours Worked per Wk.: 60
Salary: $7000.00 per mo.
Park Ranger
Vermilion County Park District (Danville, IL 61834)
03.1999 - 04.2001
Conducted vehicle and boat patrols
Registered hunters.
Issued hunting permits.
Checked fishing licenses.
Enforced speed limits and park regulations.
Workplace #11
Supervisor: Ken Kuntz; may be contacted at 217-442-1691
Hours Worked per Wk.: 40
Salary: $8.25 per hr.
Security Guard
Illinois Security Service (Danville, IL 61832)
06.1998 - 04.2001
Monitored traffic.
Checked individuals for proper I.D.
Conducted security patrols.
Workplace #12
Supervisor: 217-477-0283; Shirley Lambert may be contacted
Hours Worked per Wk.: 40+
Salary: $8.00 per hr.
LifeGuard
Vermilion County Park District (Danville, IL 61834)
05.1997 - 08.1998
Performed lifeguard duties.
Acted as an assistant manager in the manager’s absence.
Workplace #13
Supervisor: 217-442-1691; Ken Konsis may be contacted
Hours Worked per Wk.: 40+
Salary: $7.25 per hr.
Security Guard
Illinois Security Service (Danville, IL 61832)
02.1996 - 08.1996
Monitored traffic.
Checked individuals for proper I.D.
Conducted security patrols.
Workplace #14
Supervisor: 217-477-0283; Shirley Lambert may be contacted
Hours Worked per Wk.: 40+
Salary: $8.00 per hr.
Pre-loader/ Unloader
United Parcel Service (Danville, IL 61832)
07.1994 - 02.1996
Unloaded packages from semis.
Sorted packages in perspective package trucks.
Maintained and cleaned delivery trucks.
Workplace #15
Supervisor: 1-800-742-5877; may be contacted
Hours Worked per Wk.: 40+
Salary: $8.00 per hr.
MOS 0311/ Infantryman – Team Leader
United States Marine Corps Reserves (Terre Haute, IN)
07.1994 - 11.1995
Performed individual and collective tasks to maintain proficiency as an infantryman.
Graduated from Jungle Operation Training Course (J.O.T.C.) at Fort Sherman, Panama.
Workplace #16
Supervisor: may be contacted
Days per Mo.: 2 ½ days; 2 weeks per year
MOS 0311/ Infantryman
United States Marine Corps (Mare Island & Camp Pendleton, CA)
06.1990 - 06.1994
Assigned to 1st Light Armored Reconnaissance (1st L.A.R.).
Deployed to Mogadishu, Somalia on a WESTPAC in response to the Blackhawk Down incident.
Participated in Operations More Care and Restore Hope to provide medical relief to the local populace and stabilize the region.
MOS 8151/ Marine Corps Security Forces
Graduated Marine Combat Training (MCT), School of Infantry (SOI), and Marine Corps Security Force School.
Assigned to Fleet Antiterrorist Security Team (F.A.S.T.) where the focus was Close Quarters Battle (C.Q.B.) and infantry training; provided security for naval assets.
Responsible for leading a 4-man fire team.
Conducted extensive training with small arms to include Colt M16A2, M249, Colt .45, Berretta 9mm, Colt SMG, Heckler & Koch MP5, and Mossberg 590.
Conducted two separate counter narcotic missions in the Yuma and Nogales, Arizona area. Responsible for contributing to the confiscation of 275 pounds of illegal narcotics.
Workplace #17
Hours Worked per Wk.: 60+
Education
MBA/ master’s - business administration
Purdue
West Lafayette, IN
05.2016
BA/ Administration of Justice & AAS - Psychology
Southern Illinois University
Carbondale, IL
12.1998
AAS - Criminal Justice
Danville Area Community College
Danville, IL
05.1996
Skills
Type 70 WPM
Proficient with Microsoft Office programs and Macintosh to include Outlook, PowerPoint, Excel and Word
Submitted Training Highlights and Schedules to an Army Division each week
Published an Army brigade’s operation orders for ceremonies, training events, and official tasks
WPS II Personnel Security Specialist (PSS) Transition Course 06/29/2018
WPS II Advanced Reaction Force (ARF) Course 07/11/2018
Project Management Essentials – Purdue University 09/13/2022
Project Management Professional (PMP) 10/03/2022
Awards
National Defense Service Medal w/ Bronze Service Star, Marine Corps Good Conduct Medal, Armed Forces Expeditionary Medal, Joint Meritorious Unit Award, Navy Sea Service Deployment Ribbon, Overseas Service Ribbon (3rd Award), Army Service Ribbon, Armed Forces Reserve Medal w/ M Device (3rd Award), NATO Medal, United Nations Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Afghan Campaign Medal w/ Campaign Star, Iraq Campaign Medal w/ Campaign Star, Army Commendation Medal (2nd Award), Bronze Star (2nd Award), Meritorious Service Medal, Parachutist Badge, Combat Infantry Badge, Combat Action Badge
INTERNATIONAL TRAVEL
Abu Dhabi, Canada, United Kingdom, Germany, Romania, Japan, Hong Kong, Thailand, Okinawa, Kenya, Seychelles, Somalia, Panama, Jordan, Kuwait, Iraq and Afghanistan.
Hobbies and Interests
Shorin Ryu Shorinkan Karate (2nd Degree Black Belt) & Kobudo (1st Degree Black Belt), weightlifting, running, swimming, mountain biking, travelling, and reading history.
Timeline
Loan Processor
Campus Door
06.2025 - Current
Loan Officer
Small Business Administration (SBA)
03.2022 - 09.2024
Customer Service Representative
Social Security Administration (Crawfordsville, IN 47933)
09.2019 - 09.2021
Personal Security Specialist (PSS)/ Mogadishu, Somalia
SOC LLC (Chantilly, VA 20151)
08.2018 - 10.2018
Personal Security Specialist (PSS)/ Air Quick Reaction Force (QRF)/ Kabul, Afghanistan
Academi (Moyock, NC 27958)
01.2017 - 02.2018
Machinist Operator
Thyssen Krupp Gerlach (Danville, IL 61832)
05.2014 - 09.2014
Civil Military Operations Center (CMOC) Chief – Afghanistan Deployment
U.S. Army Reserves (Southfield, MI 48034)
04.2012 - 12.2013
Machinist Operator
Thyssen Krupp Gerlach (Danville, IL 61832)
08.2010 - 04.2012
Civil Affairs Team Leader/ Captain
U.S. Army Reserves (Southfield, MI 48034)
04.2009 - 06.2010
Intensive Probation Officer
Vermilion County Probation (Danville, IL 61832)
09.2006 - 12.2008
2BCT Rear-Detachment Operations Officer/ Captain
U.S. Army (Fort Drum, NY)
04.2001 - 04.2006
Park Ranger
Vermilion County Park District (Danville, IL 61834)
03.1999 - 04.2001
Security Guard
Illinois Security Service (Danville, IL 61832)
06.1998 - 04.2001
LifeGuard
Vermilion County Park District (Danville, IL 61834)
05.1997 - 08.1998
Security Guard
Illinois Security Service (Danville, IL 61832)
02.1996 - 08.1996
Pre-loader/ Unloader
United Parcel Service (Danville, IL 61832)
07.1994 - 02.1996
MOS 0311/ Infantryman – Team Leader
United States Marine Corps Reserves (Terre Haute, IN)
07.1994 - 11.1995
MOS 0311/ Infantryman
United States Marine Corps (Mare Island & Camp Pendleton, CA)