Brian Jeffries
Hagerstown,MD
Summary
Proven warehouse professional with extensive experience at Amazon, adept in forklift operation and maintaining OSHA compliance. Demonstrates exceptional time management and clear communication, significantly enhancing team productivity and efficiency. Achieved a consistent record of exceeding performance metrics, showcasing a commitment to quality and safety in high-volume environments.
Overview
9
9
years of professional experience
Work History
Outbound Warehouse Associate
Amazon
09.2024 - 11.2024
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Checked and rechecked orders before packaging and shipping items.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Maintained a clean and safe work environment, adhering to OSHA safety guidelines at all times.
- Managed time effectively while handling multiple responsibilities simultaneously in a fast-paced warehouse setting without sacrificing attention to detail or quality standards expected from management team members'' work performance evaluations throughout career history as an Outbound Warehouse Associate.
- Ensured timely deliveries by working closely with transportation teams to prioritize urgent orders.
- Balanced loads and secured items for safe and damage-free transport to destinations.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Followed safe handling processes for different types of loads and materials.
- Entered information into warehouse management system using handheld scanners and computer terminals.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Collaborated with managers to develop strategies for reducing product damage during storage and transportation.
- Demonstrated adaptability by quickly learning and embracing new warehouse technologies and processes as they were introduced to improve efficiency within organization operations strategy goals over time period spent working as an Outbound Warehouse Associate
- Assisted in training new hires, sharing best practices for efficient and accurate order processing to maintain a high standard of service across the team.
- Completed comprehensive training on proper equipment usage, including pallet jacks, forklifts, and hand trucks, ensuring safe operation at all times.
- Increased warehouse efficiency through the consistent organization and labeling of inventory.
- Ensured compliance with health and safety regulations, significantly reducing workplace accidents.
- Coordinated with transportation team to ensure that delivery schedules were met or exceeded.
- Optimized use of warehouse space by redesigning storage system for better accessibility and efficiency.
- Streamlined outbound process, resulting in smoother operations and fewer delays in shipments.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Slot Attendant/Casino Dealer
Rocky Gap Lodge & Golf Resort
02.2020 - 07.2024
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Set up new loyalty memberships and updated existing accounts.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
- Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
- Repaired problems and maintained machines in good working order.
- Attended ongoing training sessions to enhance knowledge of industry trends and maintain a high level of expertise in slot attendant responsibilities.
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
- Completed casino cage transactions on behalf of customers.
- Monitored slot machines on casino floor for signs of fraud or player misuse.
- Calculated and verified value of players' winnings or losses.
- Handled money, ticket and chips exchanges for customers.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Showcased adaptability by proficiently dealing multiple table games according to casino requirements.
- Exchanged legal currency for gambling chips and coin money.
- Dealt cards in Blackjack games and monitored players' behavior for signs of cheating.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Inspected table games and equipment to confirm proper function.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Warehouse Associate
Macys Warehouse
10.2018 - 01.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently lifted materials weighing as much as 50 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Warehouse Loader/Overnight Stocker
Big Lots
03.2016 - 07.2018
- Consistently met performance targets for speed, accuracy, and quality within demanding deadline-driven situations.
- Assisted in training new employees, facilitating faster integration into the warehouse team.
- Increased on-time deliveries by efficiently loading trucks according to set schedules.
- Minimized product damages with careful handling and placement in appropriate storage areas.
- Packed and palletized items for shipment on outbound trailers.
- Loaded bulk and route delivery trucks with warehouse goods.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
- Supported safety initiatives by adhering to company policies, procedures, and regulatory requirements.
- Improved warehouse efficiency by organizing and maintaining a clean work environment.
- Reduced manual handling injuries with proper lifting techniques and the use of appropriate equipment.
- Optimized workflow within the warehouse team by effectively prioritizing tasks based on urgency or importance during peak times or busy seasons.
- Maximized warehouse space utilization by effectively stacking and arranging pallets as per guidelines.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Conducted regular checks on warehouse equipment for early detection of maintenance issues or potential hazards.
- Built safe and balanced loads for deliveries with no shifting or damages.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Enhanced team productivity through clear communication and collaboration with colleagues.
- Prevented spoilage by rotating warehouse products with new shipments.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Inspected inventory to identify shortages and maintain consistent inventory.
- Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Interacted with guests in friendly and knowledgeable way.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Education
No Degree - Business Administration
Allegany College of Maryland
Cumberland, MDHigh School Diploma -
Fort Hill Highschool
Cumberland, MD05-2006
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Handheld scanner operation
- Heavy lifting
- Flexible scheduling
- Shipping and receiving
- Efficient multitasking
- Forklift operation
- Pallet jack proficiency
- Labeling and tagging
- Packing accuracy
- Stock organization
- OSHA compliance
- Shipment unloading
- RF scanner usage
- Barcode scanning
- Package preparation
- Handheld scanners
- Barcode labeling
- Microsoft office
- Critical thinking
- Product and materials sorting
- Quality assurance
- Clear communication
- Storage and supply management
- Basic mathematics
- Time management
- Quality control
- Freight labeling
- Inventory monitoring and management
- Customer relations
- Cargo loading
- Vendor relationship management
- Conveyor operation
- Hazardous materials
Timeline
Outbound Warehouse Associate
Amazon
09.2024 - 11.2024
Slot Attendant/Casino Dealer
Rocky Gap Lodge & Golf Resort
02.2020 - 07.2024
Warehouse Associate
Macys Warehouse
10.2018 - 01.2020
Warehouse Loader/Overnight Stocker
Big Lots
03.2016 - 07.2018
No Degree - Business Administration
Allegany College of Maryland
High School Diploma -
Fort Hill Highschool
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