Hi, I’m
BRIAN JONES
Charlotte,NC
Summary
Results-driven Air Force veteran with a distinguished track record of leadership, outstanding customer service, and exceptional coaching skills. Demonstrated expertise in leading and empowering teams to achieve peak performance, fostering a culture of excellence and camaraderie. Adept at providing invaluable guidance and unwavering support, driving mission success and fostering continuous improvement.
Overview
20
years of professional experience
Work History
DigitalBGA
Life Insurance Agent
04.2023 - Current
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Consistently boosted sales by 25% through the strategic implementation of upselling techniques and other innovative sales strategies.
Hustle House Fitness
Studio Manager
01.2023 - 04.2023
Job overview
- Successfully managed sales cycle, resulting in a 20% increase in signed Successfully leveraged networking opportunities with other businesses to plan and execute highly successful and well-attended special events, resulting in increased brand visibility, heightened customer engagement, and a notable boost in revenue.
- Interviewed, onboarded, and trained new employees to foster a positive work environment and achieve team success.
North American Senior Benefits
Life Insurance Agent
09.2022 - 01.2023
Job overview
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques resulting in a close rate of over 20%.
- Attended industry conferences to stay informed of latest products and trends.
Anytime Fitness
Gym Manager
09.2021 - 11.2022
Job overview
- Implemented successful business strategies to increase revenue and target new markets.
- Managed day-to-day operations of 24/7 gym, including training staff, scheduling shifts, monitoring inventory levels, and maintaining cleanliness standards.
- Increased new member rate by 48% within six months.
LPL Financial
Service Professional
07.2019 - 04.2021
Job overview
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Achieved and consistently surpassed call speed, accuracy, and volume benchmarks, elevating the overall client experience and ensuring prompt, accurate, and satisfactory resolutions to customer inquiries and concerns.
- Effectively communicated with several departments to ensure tasks were completed expeditiously.
The Jones Zone
Podcast Host
04.2016 - 12.2018
Job overview
- Networked with over 150 local entrepreneurs, business owners, and community leaders to provide a platform to discuss their brand message.
- Posted on social media sites frequently to increase news broadcast traffic.
- Researched and studied background information to prepare for programs or interviews.
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins.
BRIAN JONES, Keller Williams
Licensed Realtor
12.2014 - 12.2018
Job overview
- Developed social media campaigns that resulted in increased brand awareness.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated and managed real estate transactions with high emphasis on customer service.
- Devised and executed highly effective online and print marketing strategies, resulting in a significant expansion of brand awareness, a notable surge in the online reputation, and a considerable boost in customer engagement and lead generation.
- Marketed properties via paid ads, open houses, and multiple listing services.
Anytime Fitness
Gym Manager
12.2009 - 03.2015
Job overview
- Proactively executed dynamic marketing campaigns and promotions, driving the successful development and launch of innovative goods and services, effectively capturing new markets and increasing overall customer demand.
- Proactively initiated invigorating group programs, motivating and empowering members to incorporate exercise into their daily routines, fostering a vibrant fitness community and promoting sustained health and wellness.
Air Force
Services Journeyman
07.2003 - 02.2010
Job overview
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Took inventory counts before and after shifts to complete food inventory or storage sheets for the base populace of 20,000 people.
- Proactively initiated invigorating group programs, motivating and empowering members to incorporate exercise into their daily routines, fostering a vibrant fitness community and promoting sustained health and wellness.
- Supervised a team of 9 Airman and 10 local nationals to ensure readiness operations were successful during Operation Iraqi Freedom.
Education
Winthrop UniversityRock Hill, SC
Bachelor of Science from Physical Ed
12.2013
Airman Leadership SchoolPope AFB
No Degree from Leadership
02.2008
Skills
- Client Rapport-Building
- Project Management
- Relationship Management (CRM), Customer Retention, Employee Development, Training
- Client Service
- Digital marketing
- Coaching and mentoring
- Sales and marketing
Timeline
Life Insurance Agent
DigitalBGA
04.2023 - Current
Studio Manager
Hustle House Fitness
01.2023 - 04.2023
Life Insurance Agent
North American Senior Benefits
09.2022 - 01.2023
Gym Manager
Anytime Fitness
09.2021 - 11.2022
Service Professional
LPL Financial
07.2019 - 04.2021
Podcast Host
The Jones Zone
04.2016 - 12.2018
Licensed Realtor
BRIAN JONES, Keller Williams
12.2014 - 12.2018
Gym Manager
Anytime Fitness
12.2009 - 03.2015
Services Journeyman
Air Force
07.2003 - 02.2010
Winthrop University
Bachelor of Science from Physical Ed
Airman Leadership School
No Degree from Leadership
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