A highly-motivated, conscientious, and competent collaborator who possesses in-depth knowledge and expertise. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team.
Hi, I’m
Brian Jones Jr
Cleveland,MS
Summary
Overview
10
years of professional experience
Work History
Wal-Mart Supercenter
Overnight Operations Manager
05.2021 - Current
Job overview
- Educated, trained, and overseen backroom team put together for inventory prepping and pre-counts.
- Increased employee performance and corrected problems which led to increased efficiency and maintained productivity targets.
- Inventory fail target was 1.98% or more, team passed by achieving 1.67% preventing $280k worth of shrink.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Recruited, hired, and trained associates while building strong teams with great product knowledge.
- Established positive and effective communication among unit staff.
- Directed management meetings which increased overall production among every level of staff.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Reviewed and analyzed forecast data to determine and address inventory needs.
- Oversaw expenses to maintain quarterly budget.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Wal-Mart Supercenter
2nd Shift Operations Manager
10.2020 - 05.2021
Job overview
- Ensured trucks were unloaded in timely manner
- Drive financial performance of the designated store area by reviewing and evaluating P&L statements
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Manage and assisted in budgeting, forecasting and controlling expenses
- Provided supervision and development opportunities for hourly associates by hiring, mentoring, evaluating performances, and giving feedback
- Used reports daily such as Bin Scanning Details, Backroom Summary, Truck finalization, Metrics That Matter, and Overstock Validation to run successful process.
- Monitored and ensured operational processes, inventory flow, and seasonal transitions
- Developed and implemented action plans to mitigate shrink to ensure sales and profit goals are reached for business area
- Ensured compliance with company policies and procedures by holding hourly associates accountable
- Identified and addressed improvement opportunities while demonstrating adaptability and promoting continuous learning
Wal-Mart Supercenter
E-Commerce Operations Manager
09.2019 - 10.2020
Job overview
- Successfully launched a brand-new Online Grocery Pickup operation in $80Million-dollar super-center.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Drove financial performance of assigned areas to achieve profit goals.
- Used reports daily to see what customers are buying, how much is spent per transaction, product availability, order fulfillment %, tracking negative and positive trends, and the overall satisfaction of customers experience.
- Developed and implemented solutions to improve process productivity and quality.
- Identified customer trends to help better plan for business, while leveraging metrics to identify and analyze operational gaps.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales employees to fill leadership positions with qualified staff and boost company growth.
Wal-Mart Supercenter
Backroom & Consumables Manager
08.2018 - 09.2019
Job overview
- Overseen all consumable department daily operations which included grocery dept, frozen/dairy, pharmacy, health & wellness, infants, and pets dept.
- Overseen total backroom operations which included receiving truck loads, unloading process, vendor check-ins, compliance, and responsibility of locating over $1million+ merchandise daily.
- Drove sales in assigned areas by ensuring effective merchandise presentation and including accurate and competitive pricing.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Provided supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Participated in community outreach programs, and encouraged and supported hourly associates in serving as good members of local communities.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Wal-Mart Supercenter
MANAGEMENT TRAINEE
06.2018 - 07.2018
Job overview
- Assisted salaried management staff with operational oversight, business development and process improvement strategies
- Planned and implemented team projects to accomplish objectives.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
International Cherry Blossom FestivalMacon, GA
Event Advisor Assistant
02.2014 - 03.2016
Job overview
- Arranged transportation reservations, hotel room blocks and beverage and food flat fees for future events.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Coordinated florists, photographers, videographers, musicians and other participants during rehearsals and pre-ceremony, ceremony events.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
Foot-LockerCouncil Bluffs, IA
Sales Lead
01.2013 - 02.2014
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Participated in store meetings and product training sessions to understand and sell items.
Education
Delta State UniversityCleveland, MS
Master of Business Administration from General Business
05.2022
University Overview
Delta State UniversityCleveland, MS
Bachelor of Business Administration from Marketing
05.2018
University Overview
Butler Community College
Associate of Arts
University Overview
Skills
- Team Leadership
- Strategic Planning
- Merchandising
- Operational Efficiency
- Staff Management
- Microsoft Office
- Customer Service
- Financial Management
- Cost Management
- Interpersonal Communication
- Attention to Detail
- Excellent Communication
Timeline
Overnight Operations Manager
Wal-Mart Supercenter
05.2021 - Current
2nd Shift Operations Manager
Wal-Mart Supercenter
10.2020 - 05.2021
E-Commerce Operations Manager
Wal-Mart Supercenter
09.2019 - 10.2020
Backroom & Consumables Manager
Wal-Mart Supercenter
08.2018 - 09.2019
MANAGEMENT TRAINEE
Wal-Mart Supercenter
06.2018 - 07.2018
Event Advisor Assistant
International Cherry Blossom Festival
02.2014 - 03.2016
Sales Lead
Foot-Locker
01.2013 - 02.2014
Delta State University
Master of Business Administration from General Business
Delta State University
Bachelor of Business Administration from Marketing
Butler Community College
Associate of Arts
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