Brian Joyce
Reno,NV
Summary
I am looking to succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities towards a career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Services Representative
Schluter Systems
100 Germany Cir Sparks, NV 89437
09.2024 - Current
- Provided technical support for product installation and troubleshooting, ensuring customer satisfaction.
- Managed customer inquiries, effectively communicating technical information to non-technical audiences.
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Performed diagnosis of Heated-Floor system failures via phone-based consultation.
Warehouse Worker
Express Employment
1530 S Stanford Wy #100, Sparks, NV 89431
06.2016 - 07.2024
- Operated forklifts and other warehouse equipment to ensure efficient material handling.
- Received, inspected, and organized incoming shipments for inventory accuracy.
- Maintained cleanliness and safety of work areas to comply with OSHA regulations.
- Collaborated with team members to streamline order fulfillment processes.
- Assisted in loading and unloading deliveries, ensuring timely processing of goods.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
Field Technician
Teledata Technologies
5301 Longley Ln Suite A11, Reno, NV 89511
08.2023 - 05.2024
- Installed and configured telecommunications equipment for commercial clients.
- Assisted in project planning by evaluating client requirements and recommending appropriate solutions.
- Conducted routine maintenance on network systems, ensuring optimal performance and reliability.
- Diagnosed and resolved technical issues in a timely manner, minimizing downtime for clients.
- Collaborated with team members to streamline installation processes, improving overall efficiency.
Production Planner
Velux Greenwood
38 Isidor Ct # 100, Spanish Springs, NV 89441
07.2021 - 07.2023
- Developed production schedules to optimize workflows and minimize downtime.
- Coordinated materials procurement to ensure timely availability for production processes.
- Analyzed inventory levels to maintain optimal stock and reduce excess costs.
- Collaborated with cross-functional teams to enhance communication and streamline operations.
- Implemented process improvements that increased efficiency in production planning activities.
Geophysical Technician
Elwood Staffing
9595 Prototype Ct, Reno, NV 89521
08.2014 - 02.2016
- Operated geophysical equipment for data collection and analysis in diverse environments.
- Conducted field surveys to gather geological data and support project objectives.
- Trained junior technicians on operational procedures and equipment handling best practices.
- Maintained equipment calibration and functionality, ensuring accurate measurements during operations.
Education
Associate of Science - Information Technology Specialist
Career College of Northern Nevada
1421 Pullman Dr, Sparks, NV 8943402-2021
Skills
- Remote Technical support
- Network configuration
- Telecommunications
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
Certification
- Forklift (6 types – Electric Pallet Jack, Reach, Sit Down, Order Picker, Pacer, Combi-CB) – Current
- Ballymore Equipment (Ballypal Electric Pallet Jack, Drivable Electric Ladder, Scissor Lift Loading Table) – Current
- Boom Lift, Scissor Lift - Current
- OSHA Mining (above and below ground) – Expired
- OSHA Laser, OSHA Construction Safety - Current
- Defensive Driving - Expired
- CPR / First Aid – Expired
- Commscope act 1 (SP3361 SYSTIMAX Install/Maintenance & SPFFPC Fiber Fit) – Current
- Confined Spaces – Current
- Hanwha Vision - Current
- Paxton Net2 - Current
Timeline
Technical Services Representative
Schluter Systems
09.2024 - Current
Field Technician
Teledata Technologies
08.2023 - 05.2024
Production Planner
Velux Greenwood
07.2021 - 07.2023
Warehouse Worker
Express Employment
06.2016 - 07.2024
Geophysical Technician
Elwood Staffing
08.2014 - 02.2016
Associate of Science - Information Technology Specialist
Career College of Northern Nevada