Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN KALBACH

Orlando,FL

Summary

Experienced theme park and guest service oriented college student with a love for theme parks and their design process. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

4
4
years of professional experience

Work History

Attractions Attendant and Trainer

Universal Studios Orlando
12.2022 - Current
  • Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
  • Enhanced guest experiences by efficiently operating rides and attractions with strict adherence to safety protocols.
  • Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
  • Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
  • Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
  • Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.

Bellman

Walt Disney World
12.2019 - 01.2023
  • As a bellman for many different Disney resorts, I was able to offer the absolute highest level of guest service for every resort guest while ensuring their arrival and departure procedures were handled in a safe and efficient manner.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Supported event setup and teardown, contributing to the success of numerous conferences and meetings.
  • Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
  • Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.

Assistant Store Manager

Vans
06.2020 - 04.2021
  • As an assistant store manager at Vans, I was responsible for the overall success of my store on a daily basis
  • This included but not limited to, encouraging positive customer service interactions, high volume and quality of sales on a day-to-day basis, and ensuring all deadlines were met
  • I was also responsible for setting the sales floor and designing the in store window marketing we received.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Education

Bachelors - Theme Park Design

University of Central Florida
12.2023

High School Diploma -

Doherty High School
05.2019

Skills

  • Ability to Work in a Team
  • Emergency evacuation procedures
  • Ride set up
  • Interpersonal Relations
  • Technical aptitude
  • Patience and Empathy
  • Policy compliance
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Strong Work Ethic

Timeline

Attractions Attendant and Trainer

Universal Studios Orlando
12.2022 - Current

Assistant Store Manager

Vans
06.2020 - 04.2021

Bellman

Walt Disney World
12.2019 - 01.2023

Bachelors - Theme Park Design

University of Central Florida

High School Diploma -

Doherty High School

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BRIAN KALBACH