Brian Kantner

Responsible for leading a team of Workforce Analysts, Systems Analysts and Project Managers. Our team is responsible for supporting all WFM processes, system support and analytics, and project management for a 24/7 365 operation.

• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Worked closely with IT resources to identify requirements, define timelines, perform quality testing, and deliver comprehensive results to the department.

As a Systems Analyst (SA), I was responsible for providing the first level of support for all 24/7 systems and desktop support. The SA is responsible for administering all scheduled and automated reporting and ad hoc report requests. The SA will work with the Workforce Analysts to administer all adds, moves and changes in the departmental unified communications platform. The SA is responsible to function as a liaison between 24/7 and the various IT and Telecommunications support teams.

• Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
• Collaborated with cross-functional teams to develop innovative solutions for business challenges.
• Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.

Provide 24 hour support to customers that break down over the road. Document all pertinent information around individual breakdown events and utilize a comprehensive database of service providers to get the vehicle back in service as quickly and safely as possible.

As a coordinator, we were expected to utilize call center telephony tools as well as a custom CRM tool to efficiently handle breakdown events.