Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brian Keith

Twin Falls,ID

Summary

Dynamic leader and strategic thinker, adept at driving growth and exceeding goals. Spearheaded a 'scratch' agency at PK Transportation to 2000 clients and contract carriers in 2 years through innovative prospecting, sourcing and referalls. Skilled in team building and strategic planning, with a knack for compliance and financial management.

Overview

13
13
years of professional experience

Work History

Freight Agency Owner

PK Logistics - A Division of PK Transportation
2023.03 - Current
  • A captive Agent that built a 'scratch' Agency from 0 - approaching 2000 clients and contract carriers within 2 years of opening through strategic procurement strategies and referrals.
  • Responsible for overseeing the business and financial management of day-to-day operations
  • Created sales and support teams within the Agency to meet and exceed the sales goals and quotas set by PK Logistics
  • Established sales workflows and KPI targets to generate new business
  • Demonstrated strong leadership skills by cultivating an inclusive, supportive work environment that promoted collaboration, innovation, and professional growth among team members.
  • Balanced multiple priorities effectively as both an freight producer and insurance lead generation to our owner who produces commercial motor vehicle insurance.
  • Responsible for generating sales and a business owner in charge of managing the overall agency operations.
  • Implemented cutting-edge technology solutions to optimize internal operations and enhance the overall client experience.
  • Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
  • Fostered strong relationships with carriers to ensure access to competitive products that met clients'' evolving needs effectively.
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.
  • Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
  • Built a high-performing team through targeted recruitment, comprehensive training, and ongoing professional development.
  • Launched successful referral initiatives which led to significant gains in new client acquisition rates.
  • Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.
  • Achieved consistent growth in annual sales by developing a thorough understanding of market trends and customer needs.
  • Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Approved staff hiring, termination, promotions and department transfers.
  • Created annual budgets and monthly expenditure reports for different offices and departments.
  • Managed financial aspects of the agency including budgeting, forecasting, expense control, and revenue generation for sustained profitability.
  • Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
  • Designed strategic marketing and advertising campaigns to enhance agency development in market.
  • Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
  • Expanded client base through effective networking, relationship management, and referrals.
  • Attended seminars, conferences and organizational activities to maintain management expertise.
  • Oversaw compliance with industry regulations and reporting requirements to maintain a strong standing within the marketplace.
  • Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
  • Trained and motivated employees to perform daily business functions.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Ensured Agency Compliance Guidelines for a consistently profitable Agency

Trucking Company Owner

AB & Sons Trucking LLC
2021.04 - 2023.04
  • Supported company goals through careful reinvestment of profits.
  • Increased company growth by strategically developing and implementing effective business plans.
  • Secured financing from investors or lending institutions for expansion efforts or special projects.
  • Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Fostered a culture of continuous improvement by encouraging employee feedback and implementing necessary changes for organizational success.
  • Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
  • Implemented cutting-edge technology solutions to streamline workflows, increasing productivity levels across the organization.
  • Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
  • Mentored and developed employees to achieve their full potential, fostering a positive work environment that encouraged collaboration and teamwork.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Resolved customer service issues with timely and professional resolutions.
  • Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
  • Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Developed long-lasting partnerships with industry leaders, leveraging networking opportunities for mutual benefit.
  • Contributed positively to local community through charitable initiatives sponsored or organized by the company.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Increased revenue generation with innovative strategies designed to attract new customers and retain existing ones.
  • Built loyal account base and long-term business relationships with accounts.
  • Developed long-term relationships with key clients, vendors and service providers.
  • Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Utilized metrics and KPIs to track and measure business performance.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Successful exit strategy in 2023 netting a profit of $1.7 million in just 2 years selling all staff, assets, technology and equipment to Gary Amoth Trucking in Twin Falls ID

Sales and Operations Supervisor

Ag Express Inc.
2018.08 - 2021.04
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

Transportation Supervisor

LTI., Inc.
2011.06 - 2018.04
  • Verified that drivers transported loads safely and complied with state DOT laws.
  • Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
  • Implemented cost-saving initiatives by analyzing fuel consumption data and making strategic adjustments accordingly.
  • Conducted risk assessments for potential hazards within the transportation process, implementing preventative measures when necessary.
  • Allocated equipment to meet transportation needs and financial goals.
  • Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Managed driver safety awards program, promoting safe driving and working safe initiative.
  • Monitored safe operations by conducting field safety audits.
  • Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
  • Managed routing, driver supervision and DOT compliance.
  • Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
  • Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
  • Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
  • Reduced overall transportation costs with effective budget management and resource allocation.
  • Planned and established transportation routes, work schedules and operator assignments.
  • Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
  • Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
  • Demonstrated tasks to new hires and assigned to experienced workers for further training.
  • Verified that drivers completed required safety training and attended quarterly driver safety meetings.
  • Negotiated contracts with vendors and carriers to secure the best possible pricing and service levels.
  • Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
  • Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.

Education

BBA - Business Administration

Utah State University
Logan, UT
06.2005

High School Diploma -

Twin Falls High School
Twin Falls, ID
05.2001

Skills

  • Staff Development
  • Industry Trends
  • Small business operations
  • Verbal and written communication
  • Effective leader
  • Reliability
  • Adaptability
  • Professionalism
  • Performance Evaluation and Monitoring
  • Staff training/development
  • Interpersonal Skills
  • Employee Motivation
  • Analytical Thinking
  • Customer Retention
  • Operations Oversight
  • Continuous Improvement
  • Customer Relations
  • Operations Management
  • Sales Leadership
  • Strategic Planning
  • Relationship Building
  • Staff Management
  • Employee Development
  • Sales management
  • Project Management
  • Project estimating
  • Cost Reduction
  • Negotiation
  • Staff hiring
  • Human Resource Management
  • Administrative Oversight
  • Business Planning
  • Team Oversight
  • Partnership Development
  • Business Management
  • Financial Management
  • Consulting
  • Business Development
  • Business marketing
  • Business Administration
  • Financial Planning
  • Budget Development
  • Contract Management
  • Investor Relations
  • Regulatory Compliance
  • Budget Administration
  • KPI Management
  • Talent Development
  • Bidding processes
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Excellent Communication

Accomplishments

  • Built a successful trucking company in 2021 with a high ROI, exiting in 2023 with a net profit of $1.7 million in just 2 years.
  • 2023 to present: Proud Agency Owner of PK Logistics, where we have cultivated an elite level of service by finding and developing the right blend of sales and operations associates.
  • Extensive experience in team development, retention, and ongoing training during my supervisory career chapter in the trucking industry.

Timeline

Freight Agency Owner

PK Logistics - A Division of PK Transportation
2023.03 - Current

Trucking Company Owner

AB & Sons Trucking LLC
2021.04 - 2023.04

Sales and Operations Supervisor

Ag Express Inc.
2018.08 - 2021.04

Transportation Supervisor

LTI., Inc.
2011.06 - 2018.04

BBA - Business Administration

Utah State University

High School Diploma -

Twin Falls High School

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Brian Keith