Brian Keith
Twin Falls,ID
Summary
Dynamic leader and strategic thinker, adept at driving growth and exceeding goals. Spearheaded a 'scratch' agency at PK Transportation to 2000 clients and contract carriers in 2 years through innovative prospecting, sourcing and referalls. Skilled in team building and strategic planning, with a knack for compliance and financial management.
Overview
13
13
years of professional experience
Work History
Freight Agency Owner
PK Logistics - A Division of PK Transportation
03.2023 - Current
- A captive Agent that built a 'scratch' Agency from 0 - approaching 2000 clients and contract carriers within 2 years of opening through strategic procurement strategies and referrals.
- Responsible for overseeing the business and financial management of day-to-day operations
- Created sales and support teams within the Agency to meet and exceed the sales goals and quotas set by PK Logistics
- Established sales workflows and KPI targets to generate new business
- Demonstrated strong leadership skills by cultivating an inclusive, supportive work environment that promoted collaboration, innovation, and professional growth among team members.
- Balanced multiple priorities effectively as both an freight producer and insurance lead generation to our owner who produces commercial motor vehicle insurance.
- Responsible for generating sales and a business owner in charge of managing the overall agency operations.
- Implemented cutting-edge technology solutions to optimize internal operations and enhance the overall client experience.
- Enhanced agency reputation by maintaining the highest standards of professionalism, integrity, and ethical conduct in all business dealings.
- Fostered strong relationships with carriers to ensure access to competitive products that met clients'' evolving needs effectively.
- Assessed customer needs and developed individualized solutions to reach customer satisfaction.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Built a high-performing team through targeted recruitment, comprehensive training, and ongoing professional development.
- Launched successful referral initiatives which led to significant gains in new client acquisition rates.
- Spearheaded agent mentoring programs that resulted in increased productivity levels among team members over time.
- Achieved consistent growth in annual sales by developing a thorough understanding of market trends and customer needs.
- Increased agency revenue by implementing strategic marketing campaigns and innovative sales techniques.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Approved staff hiring, termination, promotions and department transfers.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Managed financial aspects of the agency including budgeting, forecasting, expense control, and revenue generation for sustained profitability.
- Delivered exceptional client service, consistently meeting or exceeding expectations to foster long-term relationships.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Secured new partnerships by cultivating relationships with key industry players and presenting competitive agency offerings.
- Expanded client base through effective networking, relationship management, and referrals.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Oversaw compliance with industry regulations and reporting requirements to maintain a strong standing within the marketplace.
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
- Trained and motivated employees to perform daily business functions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Ensured Agency Compliance Guidelines for a consistently profitable Agency
Trucking Company Owner
AB & Sons Trucking LLC
04.2021 - 04.2023
- Supported company goals through careful reinvestment of profits.
- Increased company growth by strategically developing and implementing effective business plans.
- Secured financing from investors or lending institutions for expansion efforts or special projects.
- Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Fostered a culture of continuous improvement by encouraging employee feedback and implementing necessary changes for organizational success.
- Optimized resource allocation to ensure projects were completed within deadlines and budgets constraints.
- Implemented cutting-edge technology solutions to streamline workflows, increasing productivity levels across the organization.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Mentored and developed employees to achieve their full potential, fostering a positive work environment that encouraged collaboration and teamwork.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Developed long-lasting partnerships with industry leaders, leveraging networking opportunities for mutual benefit.
- Contributed positively to local community through charitable initiatives sponsored or organized by the company.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Increased revenue generation with innovative strategies designed to attract new customers and retain existing ones.
- Built loyal account base and long-term business relationships with accounts.
- Developed long-term relationships with key clients, vendors and service providers.
- Streamlined operations for maximum efficiency by thoroughly analyzing and optimizing internal processes.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Utilized metrics and KPIs to track and measure business performance.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Successful exit strategy in 2023 netting a profit of $1.7 million in just 2 years selling all staff, assets, technology and equipment to Gary Amoth Trucking in Twin Falls ID
Sales and Operations Supervisor
Ag Express Inc.
08.2018 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
Transportation Supervisor
LTI., Inc.
06.2011 - 04.2018
- Verified that drivers transported loads safely and complied with state DOT laws.
- Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
- Implemented cost-saving initiatives by analyzing fuel consumption data and making strategic adjustments accordingly.
- Conducted risk assessments for potential hazards within the transportation process, implementing preventative measures when necessary.
- Allocated equipment to meet transportation needs and financial goals.
- Evaluated fleet maintenance requirements regularly, scheduling services accordingly to minimize downtime.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Managed driver safety awards program, promoting safe driving and working safe initiative.
- Monitored safe operations by conducting field safety audits.
- Fostered a culture of continuous improvement within the team by encouraging feedback from drivers on ways to enhance operational efficiency.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed routing, driver supervision and DOT compliance.
- Enhanced safety measures by conducting regular vehicle inspections and enforcing strict adherence to regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits, and equipment information.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Reduced overall transportation costs with effective budget management and resource allocation.
- Planned and established transportation routes, work schedules and operator assignments.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Negotiated contracts with vendors and carriers to secure the best possible pricing and service levels.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Maintained detailed records of transportation activities to ensure compliance with local, state, and federal regulations.
Education
BBA - Business Administration
Utah State University
Logan, UT06.2005
High School Diploma -
Twin Falls High School
Twin Falls, ID05.2001
Skills
- Staff Development
- Industry Trends
- Small business operations
- Verbal and written communication
- Effective leader
- Reliability
- Adaptability
- Professionalism
- Performance Evaluation and Monitoring
- Staff training/development
- Interpersonal Skills
- Employee Motivation
- Analytical Thinking
- Customer Retention
- Operations Oversight
- Continuous Improvement
- Customer Relations
- Operations Management
- Sales Leadership
- Strategic Planning
- Relationship Building
- Staff Management
- Employee Development
- Sales management
- Project Management
- Project estimating
- Cost Reduction
- Negotiation
- Staff hiring
- Human Resource Management
- Administrative Oversight
- Business Planning
- Team Oversight
- Partnership Development
- Business Management
- Financial Management
- Consulting
- Business Development
- Business marketing
- Business Administration
- Financial Planning
- Budget Development
- Contract Management
- Investor Relations
- Regulatory Compliance
- Budget Administration
- KPI Management
- Talent Development
- Bidding processes
- Teamwork and Collaboration
- Problem-solving abilities
- Time Management
- Multitasking
- Excellent Communication
Accomplishments
- Built a successful trucking company in 2021 with a high ROI, exiting in 2023 with a net profit of $1.7 million in just 2 years.
- 2023 to present: Proud Agency Owner of PK Logistics, where we have cultivated an elite level of service by finding and developing the right blend of sales and operations associates.
- Extensive experience in team development, retention, and ongoing training during my supervisory career chapter in the trucking industry.
Timeline
Freight Agency Owner
PK Logistics - A Division of PK Transportation
03.2023 - Current
Trucking Company Owner
AB & Sons Trucking LLC
04.2021 - 04.2023
Sales and Operations Supervisor
Ag Express Inc.
08.2018 - 04.2021
Transportation Supervisor
LTI., Inc.
06.2011 - 04.2018
BBA - Business Administration
Utah State University
High School Diploma -
Twin Falls High School
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