Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
· Received, counted and inspected inventory for delivery.
· Maintained trucks while in use and inspected vehicles and mechanical tools before and after routes.
· Maintained records of mileage, oil, gas and vehicle readiness.
· Inspected and loaded the route truck and picked up customer returns.
· Communicated regularly with dispatcher for delivery route details and changes.
· Maintained positive relationships with customers to promote continued business opportunities.
· Operated delivery vehicles safely and efficiently.
· Completed daily pre- and post-trip vehicle inspections.
· Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
· Delivered orders to customers to drive full satisfaction.
· Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
· Cleaned and serviced large sites to include - GLY Construction, Balfour Beaty, Mass Electric, Venture General Contracting, Washington States Park, ect.
Maintained largest serviceable route in bellevevue to also include routes in Kirkland, Edmonds and Monroe.