Brian Kelly
Torrance,CA
Summary
Dynamic manager with a proven track record at K1 Speed, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff development, resulting in improved customer satisfaction and reduced wait times. Skilled in relationship building and training, fostering a motivated and productive workforce.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Manager
K1 Speed
Torrance
05.2021 - Current
- Oversaw daily operations to ensure smooth facility functionality and customer satisfaction.
- Managed staff scheduling and performance, fostering a positive team environment.
- Developed training programs for new employees to enhance skills and operational knowledge.
- Analyzed sales reports to identify trends and adjust strategies for revenue growth.
- Led team meetings to communicate goals and expectations, promoting accountability among staff members.
- Cultivated relationships with vendors to secure favorable terms and streamline supply chain processes.
- Managed and motivated employees to be productive and engaged in work.
- Implemented process improvements that enhanced customer service efficiency and reduced wait times.
- Coordinated maintenance schedules for equipment to minimize downtime and improve safety compliance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
File Clerk
Fragomen
Irvine, CA
11.2017 - 04.2021
- Organized and maintained comprehensive filing systems to ensure efficient document retrieval.
- Processed incoming and outgoing correspondence, ensuring timely distribution among departments.
- Implemented standard operating procedures for document management, enhancing workflow efficiency.
- Trained new staff on filing protocols and best practices, fostering a collaborative work environment.
Education
High School Diploma -
Canyon High School
Anaheim, CA06.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Relationship building
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Budget control
- Employee onboarding
- Coaching and mentoring
Timeline
Manager
K1 Speed
05.2021 - Current
File Clerk
Fragomen
11.2017 - 04.2021
High School Diploma -
Canyon High School