Highly motivated and reliable individual with over eight years' diverse and hands-on experience in the service oriented industry. Helpful and client-focused with exceptional relations with clients, capable of dealing with all customers' request and enquiries in a professional and courteous manner. Demonstrated ability to utilize problem solving skills and strong attention to details to ensure quality work. A committed team leader with strong business acumen and management skills who prioritize quality, customer satisfaction and cost savings. Proven ability to work under pressure in demanding situations and perform multitasking and managing priorities within a deadline-driven work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managing Director
Buttons Royal Realty Solutions LLC
Chicago, Illinois
04.2020 - Current
Company Overview: BUTTONS REALTY SOLUTIONS (OWN BUSINESS) Chicago, Illinois
Manages a total of 7 properties and effectively maintains relationships with tenants
Facilitates eviction process in a legal way
Maintains contact with lessees during their tenancy period to oversee their welfare and help resolve property issues
Manages accounts receivables, and ensure invoice are complete and accurate prior to sending to clients
Carries out data entry and database maintenance to ensure up-to-date documents
Provides intervention on issues or problems in settling payments; negotiates payment terms
Supervises contractors on maintenance work to ensure timely completion
Company Overview: DREAM SPOTS LEASING & SALES South King Drive, Chicago, Illinois
Manages a team of 7-8 leasing agents to ensure maximum occupancy of rental units at all times and high renewal rate
Oversees completion of all necessary paperwork and ensures proper customer service
Inspects units and supervises maintenance crew to ensure units passed CHA inspection
Assisted in accounts receivables - collected rent payments within 5 days' notice
Oversees the marketing and advertising of vacancies to attract potential tenants
Scouts and identify prospective tenants looking to lease a property
Provides potential tenants with a tour of property or home highlighting the valuable features of the building in order to convince customers and influence lease
Runs background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible occupy a building
Oversees the processing and approval of client applications and lease documents
Elaborates the terms of lease, rental rate and period of payment to tenants
Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets
Develops and implements policies necessary for improving the profitability and efficiency of a leasing department
DREAM SPOTS LEASING & SALES South King Drive, Chicago, Illinois
Leasing Supervisor
Integrus Realty Solutions
Chicago, Illinois
08.2014 - 12.2018
Served as a consultant to the medical industry, assisting in various laser surgeries, and handling complex issues dealing with equivalent
Increased company business by training new technicians on various equipment and procedures effectively and efficiently
Achieved a customer satisfaction rating of 99.9% by developing a high level of proficiency and quick decision making under complex conditions
Education
Diploma -
Near North High School
Chicago, IL
01.1994
Skills
Business Management
Leadership
Property management
Retail sales
Sales
Fair Housing Regulations
Management
Customer service
CRM software
Marketing
Microsoft Word
Account management
Microsoft Office
Accounts receivable
Driving
Supervising experience
Yardi
Negotiation
Conflict management
Property Leasing
Certification
Real Estate Broker, Real Estate License, 03/01/22, 07/01/25
Driver's License
Assessments
Teamwork: Interpersonal skills, Completed, 08/01/21, Responding to challenging team situations at work