Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Interests
Timeline
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Brian Kennamer

Brian Kennamer

Racine,WI

Summary

Dynamic and results-oriented professional with extensive experience at McDonald's and Burger King, specializing in customer service and problem-solving. Excelled in training crew members, enhancing team efficiency, and boosting customer satisfaction. Skilled in computer proficiency and active listening, consistently delivered high-quality service, and fostered a positive work environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation and stock management. Efficient multitasker with talents in recipe management and development. Dynamic food service professional within fast food landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques as well as safe food-handling standards, demonstrated across [Number] years of experience. Experienced Crew Trainer with [Number] years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Crew Member Cook

McDonald's
03.2017 - 02.2019
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.
  • Collaborated with team members to provide seamless customer service during peak hours.
  • Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
  • Contributed to overall team success by proactively seeking opportunities for improvement and offering assistance to colleagues when needed.
  • Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.
  • Improved customer satisfaction by efficiently preparing and serving food orders in a timely manner.

Crew Member Trainer

Burger King
01.2016 - 01.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Collaborated with management to identify areas for improvement within the team''s performance.
  • Enhanced team efficiency by conducting thorough crew member training sessions.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Provided coaching and mentoring to employees.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Education

High School Diploma -

YWCA Southeast Wisconsin
12.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Interests

Collage

Work

Video Games

Music

Acting

Jewelry

Producing Music an Mixing

Learning

Spending Time with loved ones

Sports

Timeline

Crew Member Cook

McDonald's
03.2017 - 02.2019

Crew Member Trainer

Burger King
01.2016 - 01.2017

High School Diploma -

YWCA Southeast Wisconsin
Brian Kennamer