Brian Kho
Lansing,MI
Overview
12
12
years of professional experience
Work History
Senior Quality Engineer
Benchmark Analytics
Chicago, IL
06.2022 - 01.2026
- Architected comprehensive quality assurance strategy for law enforcement analytics platform, establishing testing protocols for sensitive criminal justice data while ensuring CJIS compliance
- Designed and implemented automated testing framework using Cypress, Rest Assured, AWS, and Postman, achieving 40% increase in test coverage while reducing regression testing cycles from days to hours
- Championed accessibility initiative achieving 90+ WCAG scores, directly enabling platform adoption by federal law enforcement agencies requiring Section 508 compliance
- Built and led distributed QA team across multiple time zones, instituting best practices that eliminated critical production defects for 3+ consecutive years
- Pioneered API test automation strategy using Rest Assured, proactively preventing integration failures between law enforcement systems and third-party data sources
- Collaborated with DevOps to diagnose and resolve database bottlenecks, achieving 50% improvement in query performance for real-time officer dashboard analytics
- Revolutionized ETL validation framework, reducing data processing time by 60% while establishing audit trails required for criminal justice data compliance
- Evaluated and integrated AI-powered testing tools, tripling test case generation speed and enabling rapid response to urgent law enforcement feature requests
- Established vulnerability management program maintaining security issues below critical thresholds, essential for maintaining agency trust and data integrity
- Analyzed testing metrics to identify bottlenecks, driving targeted improvements that resulted in decreased turnaround times for product launches.
- Fostered strong partnerships with cross-functional teams, ensuring alignment on quality standards and enhancing overall product reliability.
- Led test plan creation, boosting software quality and ensuring reliable product delivery.
- Facilitated sprint demos, enhancing cross-team collaboration and stakeholder engagement.
- Managed vulnerability triage, improving software security with vulnerabilities consistently below 10%.
- Collaborated with international teams, achieving high accuracy in global project completion.
- Enhanced virtual environments, optimizing testing and customer demos for better product quality.
- Mentored junior QA engineers while coordinating with global development teams to streamline testing procedures and enhance product reliability
- Resolved system bugs and enhanced software stability through collaboration with developers.
- Developed test cases for regression and user stories, improving training and standardizing processes.
- Utilized SQL for data analysis and automated testing, optimizing regression testing workflows.
- Collaborated with teams to troubleshoot and ensure compliance, boosting software performance.
- Executed thorough regression testing, ensuring software reliability and process standardization.
- Developed and maintained comprehensive test documentation, establishing standardised procedures for cross-functional team collaboration.
Senior Quality Engineer II
IDV Solutions/ Everbridge
12.2017 - 06.2022
Software/Applications Tester
Two Men and a Truck
09.2015 - 09.2017
SQL Programmer
GlobalHue
04.2014 - 12.2014
- Automated monthly data collection via SQL (Terradata), enhancing efficiency and client satisfaction.
- Conducted thorough quality assurance tests, ensuring seamless code functionality across platforms.
- Presented data insights through infographics, aiding client decision-making during weekly meetings.
- Developed VBA macros for report generation, streamlining data processing for multiple departments.
Summary
QAE Leader with 11+ years of experience driving quality assurance and automation across web and data platforms. Skilled in Cypress, Rest Assured, AWS, SQL, and test framework development to improve test coverage, reduce defects, and accelerate releases; led accessibility and ETL validation initiatives that improved performance and audit readiness. Builds collaborative cross-functional teams, mentors engineers, and seeks to scale automation and shift-left testing practices to increase delivery velocity and reliability.
Skills
Customer complaint handling
Statistical process control
Cross-functional teamwork
Process improvement techniques
Regulatory compliance
Process change documentation
Diagnostic automation
Root-cause analysis
Root cause identification
Change management
Production traceability
Quality assurance
Performance metrics
Issue resolution
Documentation and reporting
Project scheduling
Risk mitigation
Software quality assurance
Risk management
Product design
Relationship building
SOP development
External audit support
Test plan development
Team collaboration
Problem solving techniques
Mastery of quality processes
Continuous improvement
Team leadership
International regulatory compliance
Attention to detail
Technical writing
Process validation
Configuration and troubleshooting
Systems automation
Engineering support
User acceptance testing
Project management
Automated testing
Regression testing
Scrum methodology
Defect tracking
Manual testing
Usability testing
Integration testing
Release optimization
Data validation
Agile software development
Load testing
Test planning
Code metrics publishing
Timeline
Senior Quality Engineer - Benchmark Analytics
06.2022 - 01.2026
Senior Quality Engineer II - IDV Solutions/ Everbridge
12.2017 - 06.2022
Software/Applications Tester - Two Men and a Truck
09.2015 - 09.2017
SQL Programmer - GlobalHue
04.2014 - 12.2014