Brian Kicaj
Passaic,NJ
Summary
Motivated and results-driven leader with a strong background in retail and food service management. Demonstrated success in team leadership, customer satisfaction, and operational efficiency. Proven track record of increasing sales, improving inventory accuracy, and enhancing the customer experience through strategic decision-making and effective communication.
Overview
5
5
years of professional experience
Work History
Assistant Manager
FinishLine
Wayne, NJ
11.2022 - Current
- Lead daily store operations, including staff scheduling, cash handling, and inventory oversight.
- Increased customer satisfaction scores by implementing improved service techniques and team training.
- Boosted sales through targeted merchandising and upselling strategies.
- Enforced company policies while handling employee development and disciplinary matters with professionalism.
Sales Associate
FinishLine
Wayne, NJ
02.2021 - 11.2022
- Delivered excellent customer service by providing product knowledge and personalized shopping assistance.
- Maintained a clean and organized sales floor, improving overall customer experience.
- Participated in promotional campaigns, contributing to consistent revenue growth.
- Assisted with stock management, including inventory audits and restocking procedures.
Delivery Manager
Pizza One
Wayne, NJ
01.2020 - 08.2022
- Managed day-to-day delivery operations, ensuring timely and accurate order fulfillment.
- Improved customer satisfaction through quality control measures and route optimization.
- Acted as a liaison between delivery staff and upper management to streamline communication.
- Handled cash deposits and reconciliations, increasing financial accuracy.
- Fostered a positive team environment through mentoring and performance coaching.
Education
Hackensack High School
Hackensack, NJ2019
Skills
- Customer Service Excellence
- Staff Supervision and Team Leadership
- Strategic Merchandising
- Inventory and Cash Management
- Decision-Making and Problem Solving
- Operational Oversight
Timeline
Assistant Manager
FinishLine
11.2022 - Current
Sales Associate
FinishLine
02.2021 - 11.2022
Delivery Manager
Pizza One
01.2020 - 08.2022
Hackensack High School