Brian Kickey
Clark,NJ
Summary
Results-driven BPO operations management and organizational/project leader with over 21 years of progressive experience driving successful projects and organizations to new heights. More than 10 years of experience supervising and mentoring high-performing teams. Accomplished in the area of continuous improvement and translation of complex, real-world concepts into innovative, lean, and coherent business processes. A critical thinker, open to alternative views, and passionate about helping others succeed, which is exemplified by my successful leadership track record.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager, Enterprise Quality
Solix, Inc.
Parsippany, NJ
01.2016 - Current
- Successfully implemented and currently manage oversight of the Corporate Quality Plan and Quality Management System.
- Manage quality testing and reporting for 13 eligibility based subsidy and grant issuing programs.
- Built and tracked performance against KPIs, maintain constant communication with interdepartmental stakeholders.
- Lead continuous improvement projects using Lean Six Sigma methodologies, instrumental in effective change management and business process improvements involving Operations, Client Relations, IT, Finance, and Training.
Manager, QA/Compliance
Solix, Inc.
Parsippany, NJ
03.2013 - 01.2016
- Instrumental in the implementation and program administration of two HUD CDBG-DR Grant Programs; the NYC Build it Back Hurricane Sandy Grant Program and NJEDA Stronger NJ Business Grant Program.
- Leveraged expertise in HUD program funding guidelines, providing direction for grant administration and compliance in the areas of documentation requirements, disbursement, grant agreement, and follow up reporting.
- Developed quality assurance guidelines and a quality team executing proper guidance of all program staff in the areas of Duplication of Benefits, eligible expenses, communication with applicants, and document retention.
Senior Auditor, Compliane
Solix, Inc.
Parsippany, NJ
01.2009 - 03.2013
- Review High Dollar “E-rate” Applications for Federal grant funding, determine applicant’s compliance with program rules, audit all reported data for accuracy and completeness.
- Highly specialized in complex equipment funding requests.
Manager, State Fund Managment
Solix, Inc.
Parsippany, NJ
01.2007 - 01.2009
- Responsible for oversight of 7 State Fund Programs, including Universal Service Funds, TRS Funds, and state-wide broadband expansion programs.
- Organized and Planned all responsibilities for support staff; delivered fund status reports on a timely and consistent basis.
- Enhanced leadership and management skills by working with business development on negotiating contracts and managed implementation of new state fund programs.
Manager, Cost Effective Review
Solix, Inc.
Parsippany, NJ
01.2006 - 01.2007
- Directly responsible the hiring, training, and developing a new process and team performing Cost Effective Review.
- The focus of this team was to determine the viability of E-rate equipment maintenance funding requests.
- Developed procedures and reporting mechanisms for cost effective reviews.
PIA Auditor, High Dollar Team
Solix, Inc.
Parsippany, NJ
03.2004 - 01.2006
- Review High Dollar “E-rate” Applications for Federal Grant funding.
- Used process audit skills to determine applicant’s compliance with program rules, audit all reported data for accuracy and completeness.
- Highly specialized in complex equipment funding requests and review of high profile applications from major cities.
Education
BBA - Marketing
Pace University
Pleasantville, NY12.2000
Skills
- Quality Assurance Management & Continuous Improvement
- Organizational Change Management
- Business Process Documentation, Mapping, and Facilitation
- Corrective & Preventive Action
- Six Sigma and Lean Six Sigma
- Program/Project Management
- Independent Verification and Validation
- Fraud Detection and Mitigation
Certification
- Lean Six Sigma Green Belt Certification – Udemy, 2021
- Certified Quality Process Analyst (CQPA) - ASQ, 2018
- Management Essentials Program - Ward Certified, 2017
- NJ State Property, Casualty, Life, Health Insurance Producers License - American School for Business, 2001
Timeline
Senior Manager, Enterprise Quality
Solix, Inc.
01.2016 - Current
Manager, QA/Compliance
Solix, Inc.
03.2013 - 01.2016
Senior Auditor, Compliane
Solix, Inc.
01.2009 - 03.2013
Manager, State Fund Managment
Solix, Inc.
01.2007 - 01.2009
Manager, Cost Effective Review
Solix, Inc.
01.2006 - 01.2007
PIA Auditor, High Dollar Team
Solix, Inc.
03.2004 - 01.2006
BBA - Marketing
Pace University