Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Kickey

Clark,NJ

Summary

Results-driven BPO operations management and organizational/project leader with over 21 years of progressive experience driving successful projects and organizations to new heights. More than 10 years of experience supervising and mentoring high-performing teams. Accomplished in the area of continuous improvement and translation of complex, real-world concepts into innovative, lean, and coherent business processes. A critical thinker, open to alternative views, and passionate about helping others succeed, which is exemplified by my successful leadership track record.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Manager, Enterprise Quality

Solix, Inc.
01.2016 - Current
  • Successfully implemented and currently manage oversight of the Corporate Quality Plan and Quality Management System.
  • Manage quality testing and reporting for 13 eligibility based subsidy and grant issuing programs.
  • Built and tracked performance against KPIs, maintain constant communication with interdepartmental stakeholders.
  • Lead continuous improvement projects using Lean Six Sigma methodologies, instrumental in effective change management and business process improvements involving Operations, Client Relations, IT, Finance, and Training.

Manager, QA/Compliance

Solix, Inc.
03.2013 - 01.2016
  • Instrumental in the implementation and program administration of two HUD CDBG-DR Grant Programs; the NYC Build it Back Hurricane Sandy Grant Program and NJEDA Stronger NJ Business Grant Program.
  • Leveraged expertise in HUD program funding guidelines, providing direction for grant administration and compliance in the areas of documentation requirements, disbursement, grant agreement, and follow up reporting.
  • Developed quality assurance guidelines and a quality team executing proper guidance of all program staff in the areas of Duplication of Benefits, eligible expenses, communication with applicants, and document retention.

Senior Auditor, Compliane

Solix, Inc.
01.2009 - 03.2013
  • Review High Dollar “E-rate” Applications for Federal grant funding, determine applicant’s compliance with program rules, audit all reported data for accuracy and completeness.
  • Highly specialized in complex equipment funding requests.

Manager, State Fund Managment

Solix, Inc.
01.2007 - 01.2009
  • Responsible for oversight of 7 State Fund Programs, including Universal Service Funds, TRS Funds, and state-wide broadband expansion programs.
  • Organized and Planned all responsibilities for support staff; delivered fund status reports on a timely and consistent basis.
  • Enhanced leadership and management skills by working with business development on negotiating contracts and managed implementation of new state fund programs.

Manager, Cost Effective Review

Solix, Inc.
01.2006 - 01.2007
  • Directly responsible the hiring, training, and developing a new process and team performing Cost Effective Review.
  • The focus of this team was to determine the viability of E-rate equipment maintenance funding requests.
  • Developed procedures and reporting mechanisms for cost effective reviews.

PIA Auditor, High Dollar Team

Solix, Inc.
03.2004 - 01.2006
  • Review High Dollar “E-rate” Applications for Federal Grant funding.
  • Used process audit skills to determine applicant’s compliance with program rules, audit all reported data for accuracy and completeness.
  • Highly specialized in complex equipment funding requests and review of high profile applications from major cities.

Education

BBA - Marketing

Pace University
Pleasantville, NY
12.2000

Skills

  • Quality Assurance Management & Continuous Improvement
  • Organizational Change Management
  • Business Process Documentation, Mapping, and Facilitation
  • Corrective & Preventive Action
  • Six Sigma and Lean Six Sigma
  • Program/Project Management
  • Independent Verification and Validation
  • Fraud Detection and Mitigation

Certification

  • Lean Six Sigma Green Belt Certification – Udemy, 2021
  • Certified Quality Process Analyst (CQPA) - ASQ, 2018
  • Management Essentials Program - Ward Certified, 2017
  • NJ State Property, Casualty, Life, Health Insurance Producers License - American School for Business, 2001

Timeline

Senior Manager, Enterprise Quality

Solix, Inc.
01.2016 - Current

Manager, QA/Compliance

Solix, Inc.
03.2013 - 01.2016

Senior Auditor, Compliane

Solix, Inc.
01.2009 - 03.2013

Manager, State Fund Managment

Solix, Inc.
01.2007 - 01.2009

Manager, Cost Effective Review

Solix, Inc.
01.2006 - 01.2007

PIA Auditor, High Dollar Team

Solix, Inc.
03.2004 - 01.2006

BBA - Marketing

Pace University

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Brian Kickey