Brian Kirchner
Phillipsburg,NJ
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
17
17
years of professional experience
Work History
Owner
EAI
Phillipsburg, NJ
09.2020 - 11.2024
- Managed daily operations of business, including purchasing, marketing, sales transactions, delivery prep, and occasional delivery.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Researched potential partners in order to expand services offered.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Branch Manager
Cooper Electric Supply Company
Phillipsburg, NJ
07.2015 - 11.2019
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Supported outside sales force in servicing and obtaining new business.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted reviews and evaluations for cost-reduction opportunities.
Store Manager
Cooper Electric Supply Company
Phillipsburg, NJ
07.2010 - 07.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
Counter Salesperson
Cooper Electric Supply Company
Phillipsburg, NJ
07.2007 - 07.2010
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Operated cash register to process payments from customers.
- Maintained accurate records of all sales transactions.
- Provided advice on products, services, and promotions to customers.
- Ensured shelves were stocked with the correct merchandise.
- Answered customer inquiries regarding prices, availability, and product features.
- Performed regular inventory checks to ensure stock levels were maintained.
- Organized store displays to maximize visibility of products for customers.
- Created price tags for new items and updated existing ones as needed.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Verified that all transactions were completed accurately before closing out each sale.
- Processed credit card payments securely according to established policies and procedures.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Resolved discrepancies between customer orders and actual deliveries.
- Tracked shipments from suppliers to ensure timely delivery of merchandise.
- Ensured compliance with safety regulations when handling hazardous materials.
- Assisted in training new employees on proper counter sales techniques.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Inspected returned items for damage before issuing refunds or exchanges.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Phillipsburg High School
Phillipsburg06-2004
Skills
- Business Management
- Small business operations
- Verbal and written communication
- Social media control
- Marketing tactics
- Negotiation
- Customer Relations
- Financial Management
- Business Planning
- Sales Leadership
Timeline
Owner
EAI
09.2020 - 11.2024
Branch Manager
Cooper Electric Supply Company
07.2015 - 11.2019
Store Manager
Cooper Electric Supply Company
07.2010 - 07.2015
Counter Salesperson
Cooper Electric Supply Company
07.2007 - 07.2010
High School Diploma -
Phillipsburg High School
Similar Profiles
ELIZABETH L. PULAMTEELIZABETH L. PULAMTE
Client Success Manager at Campus EAI India Pvt. LtdClient Success Manager at Campus EAI India Pvt. Ltd
SPENCER DAVISSPENCER DAVIS
Economic Alternatives Inc. (EAI) at Economic Alternatives Inc. (EAI)Economic Alternatives Inc. (EAI) at Economic Alternatives Inc. (EAI)
Mohammed MukaramullahMohammed Mukaramullah
Delivery Manager at EAI systemsDelivery Manager at EAI systems