Summary
Overview
Work History
Education
Skills
Timeline
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BRIAN KITTELSON

Seattle,WA

Summary

Dynamic transportation executive with over 25 years of experience driving operational excellence, enhancing financial performance, and fostering organizational growth within logistics and fleet management. Proven ability to boost profitability by 40% while reducing operational expenses by 30% through innovative leadership and data-driven decision-making. Expertise in strategic planning and operational oversight consistently enhances site performance, while a strong track record in team leadership and conflict resolution cultivates a collaborative work environment. Committed to leveraging industry insights and best practices to achieve sustainable growth and efficiency.

Overview

28
28
years of professional experience

Work History

LOCATION MANAGER

First Student
05.2023 - Current
  • Manager of operations for Lake City Terminal with 175+ buses, 150+ drivers, dispatchers, and mechanics, with a $25M annual budget.
  • Directed comprehensive financial oversight that identified $420K in cost-saving opportunities within first 90 days, implementing budget controls that reduced operational expenses by 18% while maintaining service excellence.
  • Spearheaded risk management initiatives that reduced collision incidents by 28% and workers' compensation claims by 32% within 9 months, resulting in $175K annual insurance premium savings.
  • Championed a culture of safety and compliance that improved DOT inspection scores from 87% to 98%, establishing First Student as a regional safety leader and eliminating compliance-related penalties.
  • Orchestrated facility and fleet maintenance improvements that extended average vehicle lifespan by 15% and reduced emergency repair costs by 42% ($215K annually).
  • Developed and deployed advanced scheduling methodologies that increased on-time performance from 92% to 98.5%, while reducing overtime costs by 22% ($320K annually) and improving driver satisfaction scores by 35%.
  • Reduced total drive time by 18% and mileage by 22% across all routes through strategic route management.
  • Cultivated focus on customer service and satisfaction with well-trained, empowered team.
  • Participated in many community events to strengthen relationships with the community
  • Created campaigns and instructed monthly safety meetings

    • REGIONAL DELIVERY MANAGER

    Pharmaca/Medly Pharmacy
    02.2022 - 02.2023
    • Recruited to lead transformation of regional delivery operations across 6 Washington state locations
    • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
    • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
    • Improved delivery efficiency by optimizing routes and scheduling for the team.
    • Established data-driven KPI monitoring systems across all Washington state stores.
    • Managed and resolved all delivery escalations, reducing customer complaints by 78% and improving customer satisfaction scores from 3.2/5 to 4.7/5 within six months.

    REGIONAL MANAGER

    Cascade Cabulance
    06.1997 - 02.2022
    • Led all aspects of operations for specialized medical transportation.
    • Achieved a monumental 30% reduction in operational budget ($1.8M annually) and a 40% increase in profit through strategic cost-saving measures and revenue-generating initiatives.
    • Oversaw daily route planning and driver assignments.
    • Managed the primary contract with Seattle Public Schools valued at $4.2M annually, and securing over twenty consecutive contract renewals.
    • Instituted a comprehensive preventative maintenance program that extended average vehicle lifespan from 5 to 8 years and reduced maintenance costs by 35% ($320K annually).
    • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
    • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

    Education

    Bachelor of Arts - Psychology

    Arizona State University
    Tempe, AZ

    Skills

    • Strategic leadership
    • Fleet management expertise
    • Budgeting and financial analysis
    • DOT Regulatory Compliance
    • Risk Management & Safety
    • Cost management
    • Team Development & Coaching
    • Performance Management
    • Customer Relationship Management
    • Technology Integration
    • Data-Driven Decision Making
    • Crisis Management
    • Team supervision
    • Customer service
    • Workload planning

    Timeline

    LOCATION MANAGER

    First Student
    05.2023 - Current

    REGIONAL DELIVERY MANAGER

    Pharmaca/Medly Pharmacy
    02.2022 - 02.2023

    REGIONAL MANAGER

    Cascade Cabulance
    06.1997 - 02.2022

    Bachelor of Arts - Psychology

    Arizona State University

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