Brian Knoll
Folsom,Ca
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Representative
Quality First Home Improvement
Sacramento, CA
02.2023 - 02.2025
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with key clients to ensure repeat business.
- Collaborated with marketing team to create promotional materials for products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Researched competitors' products, prices, and sales techniques.
- Recognized by management for providing exceptional customer service.
Poker Dealer
Folsom Lake Bowl
01.2018 - 07.2021
- Taking care of all customer needs
- Building relationships with guest to encourage customer loyalty
- Responsible for enforcing all poker rules and regulations.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Poker Dealer/Floor Supervisor
Red Hawk Casino
01.2016 - 01.2018
- Resolving customer disputes in a timely and orderly manner to ensure they enjoy their experience
- Managing the poker dealers and creating an environment that is comfortable for the guests as well as the employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
Bachelor of Communication - Business
University of Nevada, Reno
Reno, NV06.2015
Skills
- Personal experience with new home building process
- Excellent communication and organization skills
- Building and maintaining relationships
- Works well in a team environment
- Product Education
- Understanding Customer Needs
- Online Systems
- Business Correspondence
- Claims Monitoring
- Workload Planning
- Planning
- Verbal communication
- Attention to detail
- Organization and time management
- Computer skills
- Problem resolution
- Project planning
- Customer relations
- Excellent communication
Certification
- Contractors State License for home improvement
References
References available upon request.
Timeline
Sales Representative
Quality First Home Improvement
02.2023 - 02.2025
Poker Dealer
Folsom Lake Bowl
01.2018 - 07.2021
Poker Dealer/Floor Supervisor
Red Hawk Casino
01.2016 - 01.2018
- Contractors State License for home improvement
Bachelor of Communication - Business
University of Nevada, Reno
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