Customer-oriented, strategic-thinking sales professional with experience in building relationships, cultivating partnerships, and growing profit channels. Multi-tasking and self-motivated leader with expertise on guest relations, persuasively introducing products, and revealing customer needs to deliver solutions.
Overview
18
18
years of professional experience
Work History
7-Eleven, 6 Location Franchisee
Self-employed
Naples , FL
07.2012 - Current
Conduct regular meetings with staff members and management to ensure successful operations of each franchisee location.
Developed a comprehensive training program for new employees that 7-Eleven corporate took nationally for the whole Franchisee community to utilize.
Monitor inventory levels and place orders as needed, ensuring sufficient stock availability at all times.
Negotiate with vendors in order to secure favorable terms for goods and services purchased by each location.
Planned promotional events that increased store traffic and generated revenue growth during new sales plan start dates.
Analyze data from various sources, including POS systems and customer feedback surveys, to identify areas of improvement in operational efficiency within each location.
Oversee daily operations of my six 7-Eleven locations.
Real Estate Broker Associate
MVP Realty
Naples, FL
03.2011 - Current
Analyzed market trends and conducted research to identify potential buyers for properties.
Conducted inspections of properties to assess condition, features, and other factors prior to listing them on the market.
Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
Assistant Store Manager
Lowe's Home Improvement Center
Estero, FL
01.2007 - 01.2012
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Supervised a team of 120 employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Education
High School Diploma -
Orange Coast College
Costa Mesa, CA
Skills
Operations Management
Business Development
Schedule Coordination
Sales monitoring
Performance Analysis
Training Oversight
Inventory Management
Customer Retention
Revenue Generation
Customer Service Management
Accomplishments
"40 Under 40" Award winner in 2022 from Gulfshore Business.
Co-Chairman of a National Leadership committee for 7-Eleven the past 4 years.
Presented with the only award in the country in 2024 out of 8,000+ 7-Eleven Franchisees for the "Supporting Store" Excellence Award.
20+ Quarterly and annual awards for excellence in store operations.
Affiliations
Brazilian Jiu Jitsu Black Black Professor and practitioner.