Brian Kourim
North Pole,AK
Summary
Dynamic professional with a proven track record at Transport Equipment Inc., excelling in customer service and team collaboration. Adept at problem-solving and critical thinking, I streamlined service processes, enhancing operational efficiency and customer satisfaction. Committed to continuous improvement, I thrive in fast-paced environments while maintaining a friendly, positive attitude.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mack Truck Sales
Construction Machinery Industrial
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
New and Used Truck and Trailer Sales
Transport Equipment Inc
10.2020 - 06.2025
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Service Director
Transport Equipment Inc
04.2013 - 10.2020
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed strategic service initiatives that improved customer satisfaction and retention rates.
- Streamlined processes and implemented best practices across service departments, reducing response times.
- Mentored staff on service protocols, fostering a culture of continuous improvement and accountability.
- Analyzed service metrics to identify trends, driving data-informed decisions for operational enhancements.
- Collaborated with senior management to align service strategies with organizational goals and objectives.
- Managed budget allocations for service programs, ensuring alignment with financial targets and operational needs.
- Facilitated training workshops to elevate team performance and ensure adherence to industry standards.
- Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
- Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
- Evaluated vendor relationships, negotiating contracts for better pricing terms while maintaining quality standards.
- Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.
- Launched targeted marketing campaigns that increased brand awareness, attracting new clients and retaining existing ones.
- Analyzed customer feedback data to identify trends and areas of improvement in the delivery of services provided.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
Technician
Transport Equipment Inc
04.2012 - 04.2013
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Checked, repaired and repacked survival equipment to meet specifications.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Trained junior technicians on equipment handling, safety protocols, and best practices.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Technician
Columbus Truck and Equipment
04.2006 - 04.2012
- Operated and maintained precision equipment to ensure optimal performance and safety.
- Diagnosed technical issues, implementing effective solutions to minimize downtime.
- Conducted regular inspections and preventative maintenance on machinery to enhance reliability.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Trained junior technicians on equipment handling, safety protocols, and best practices.
- Implemented process improvements that reduced operational costs and increased productivity.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Optimized operational workflows by integrating cutting-edge technology solutions.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Associate Degree in Business - Diesel
WyoTech
Laramie, WY03-2006
Skills
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Became top tech in the shop in a short time and began teaching new and upcoming technicians.
Through hard work and dedication and customer skills and leadership skills became service director at very young age. Maintained the position for several years with great technician growth and retention.
Grew service department profits and customer base.
Stepped into sales roll and grew our Mack truck foot print in our area by at least 200% in an area dominated by peterbilt and kenworth. Grew our Mack and Volvo customer base and increased sales, service and parts with the customer growth.
For 14 years at Transport Equipment I was the right hand to our owner and president and was entrusted with a lot of decisions and responsibility. Also during that time learned how to operate an efficient business and dealership.
One of my greatest accomplishments was heading up out Mack masters team in 2023 and taking us all the way to Allentown and New York and all the way to the finals.
Over the last 20 years I have developed a lot of problem solving skills. Staying calm and resolving issues and developing great leadership skills. Also continuing to grow my customer relationship skill along the way.
Certification
High School and College Diplomas
Hino, Volvo and Mack tech certifications
Mack and Volvo sales certifcations
Timeline
Mack Truck Sales
Construction Machinery Industrial
06.2025 - Current
New and Used Truck and Trailer Sales
Transport Equipment Inc
10.2020 - 06.2025
Service Director
Transport Equipment Inc
04.2013 - 10.2020
Technician
Transport Equipment Inc
04.2012 - 04.2013
Technician
Columbus Truck and Equipment
04.2006 - 04.2012
Associate Degree in Business - Diesel
WyoTech
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