Brian K Smith
Cleveland,USA
Summary
Experienced team leader focused on achieving daily objectives through effective collaboration and motivation. Proven ability to foster a positive work environment that prioritizes customer satisfaction and addresses challenges proactively. Committed to maintaining high standards of integrity and character in all professional interactions.
Overview
21
21
years of professional experience
Work History
HVAC Lead ( Baghdad, Iraq)
Amentum
Chantilly, Virginia
12.2024 - Current
- Leading a group of Technicians on the day-to-day task required to maintain, replace and repair hvac and refrigeration systems on base in Baghdad, Iraq.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Journeyman
Sheet Metal Union
Cleveland, USA
05.2014 - 11.2024
- Constructed commercial duct, fresh air, and VRF systems for various projects.
- Supervised Union commercial job sites nationwide to ensure compliance with regulations.
- Led teams to consistently meet deadlines and project completion targets.
- Promoted to Regional Manager, overseeing multiple job sites and enhancing operational efficiency.
- Served as Project Manager in office, coordinating project timelines and resources.
- Achieved certification in Mitsubishi commercial systems to enhance technical expertise.
- Collaborated with diverse teams to resolve product-related issues and achieve objectives.
Lead Technician
Doyle Caylor heating, cooling and refrigeration equipment
Tazewell, USA
09.2009 - 04.2014
- Executed service, repair, and replacement of refrigeration, residential, and commercial equipment.
Facilitated sales of necessary new equipment for enhanced client solutions.
Oversaw business activities during owner's absence, maintaining operational continuity.
Coordinated job scheduling and service call distribution efficiently.
Guided employee task execution to uphold professional integrity.
Achieved job completion with high-quality standards. - Installed and maintained heating and cooling systems for residential and commercial clients.
- Collaborated with team members to ensure efficient project completion and customer satisfaction.
Sr HVAC Technician
Hiller heating and cooling
Knoxville, USA
03.2005 - 09.2009
- Executed diagnosis, repair, and replacement of residential and commercial HVAC systems
- Inspected HVAC systems for proper operation and safety compliance.
- Diagnosed mechanical issues using industry-standard tools and techniques.
- Repaired and replaced defective parts to maintain system efficiency.
Education
High School diploma -
Edgewater High School
Orlando, Florida, USA01.1991
Skills
- Managing multiple teams
- Successful customer service skills
- Completing task on time
- Being involved in the day to day operations
- Supporting and assisting the team to complete daily task
- Resolving customer service issues
- Positive attitude
- HVAC troubleshooting
- Equipment maintenance
- System installation
- Compliance inspection
- Project management
- Customer service
- Team leadership
- Safety protocols
- Conflict resolution
- Problem solving
- Time management
Timeline
HVAC Lead ( Baghdad, Iraq)
Amentum
12.2024 - Current
Journeyman
Sheet Metal Union
05.2014 - 11.2024
Lead Technician
Doyle Caylor heating, cooling and refrigeration equipment
09.2009 - 04.2014
Sr HVAC Technician
Hiller heating and cooling
03.2005 - 09.2009
High School diploma -
Edgewater High School