Overview
Work History
Education
Skills
Software Knowledge
Timeline
Generic

Brian Kurland

Pekin,IL

Overview

14
14
years of professional experience

Work History

Operations-C1 Service Support Tech 1

Syndigo
Peoria, IL
03.2010 - 12.2023
  • Overseeing daily operations within custom sites, managing incoming cases, promptly replying to cases in which they arrived via phone or email based, and providing exceptional customer service. Also responsible for tracking cases that arrive through our internal systems, identifying problems from end users and internal users, and helping identify errors within our supplied sites and reporting them to our internal development team. Meet with the Desktop Publishing team to communicate any new updates or changes. Help upload Flex templates for external clients.
  • Prompt contact with external and internal users daily to ensure best user experience. Usual response time was within 5 minutes of phone and email notification. Daily communication with Desktop Publishing, Project coordinators to ensure timely system fixes or updates. Attend weekly briefing meetings with VP of Operations.
  • Successfully led my support department for over 9 of the 14 years of the role.

Web Design & Development/Web Sales

Elmore Musical Warehouse
Peoria, IL
2009 - 2010
  • Web design & web sales
  • Left when it went out of business

Emergency Floor Specialist

Caterpillar
Morton, IL
2003 - 2008
  • Tracked missing emergency items and reported the items to the appropriate supervisors to ensure the items got packed and shipped on time
  • Left to become a stay-at-home parent

Supervisor

Champion Furnace Pipe Co.
Peoria, IL
1999 - 2003
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Provided coaching and mentoring support to team members.
  • Ensured compliance with all safety regulations across the department.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.

Education

Some College (No Degree) - Computer Science

Illinois Central College
East Peoria, IL

Skills

  • Level 2 tier support
  • Project management
  • Process improvement
  • Time management
  • Adaptability
  • Supervisory/leadership
  • Communication
  • Browser support
  • Remote desktop
  • Software and OS installation
  • PC hardware installation
  • Reporting
  • Problem solving

Software Knowledge

  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • MS Teams
  • HTML
  • Adobe Photoshop
  • Adobe Premiere Pro
  • Recording DAW Software
  • Dreamweaver web templates
  • FileZilla Client

Timeline

Operations-C1 Service Support Tech 1

Syndigo
03.2010 - 12.2023

Web Design & Development/Web Sales

Elmore Musical Warehouse
2009 - 2010

Emergency Floor Specialist

Caterpillar
2003 - 2008

Supervisor

Champion Furnace Pipe Co.
1999 - 2003

Some College (No Degree) - Computer Science

Illinois Central College

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Brian Kurland